Manager Customer Insights & Data Analytics at Ryder System | Nashville, TN | $130K/yr – $140K/yr

Manager Customer Insights & Data Analytics

Nashville, TN (On-site)

$130K/yr – $140K/yrManager8+ years expFull time

Posted 4 months ago

The other 99% submit and hope. You're about to do something different.

Drive data analytics and actionable insights to support Ryder’s product sales and expansion across the organization.

Own acquisition and quality assessment of data guiding strategic decisions.
Must-have: 8+ years as a big‑data analytics professional in Fortune 500 or consulting.
Standout: Independent process-improvement and data-innovation leadership across analytics and data sources.

Leading the effort to acquire data surrounding the usage of technical products across the organization, assessment of the data for quality and sustainability, and detailed analytics to support the sales and expansion of Ryder’s products. Elevate analytics beyond data reporting and dashboarding to the delivery of actionable insights that inform strategic decisions.
Independently identifies process gaps, recommends and implements process improvement.
Lead innovation in both analytical products and the curation of new data sources. Support initiatives to improve data quality, integrity and accessibility for the marketing organization.
Engage leadership and internal stakeholders early in the process to promote a more focused project design, greater operating efficiency, and deliver insights that will have a higher impact.
Provide analytics and customer and experience insights down to the branch and unit level.
Performs other duties as assigned.

Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science, Required
8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting, Required
8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages., Required
Customer experience insights methods, analytics, tools, and practices. Advanced, Required
Excel, SQL, R/, SAS/other Statistical Packages. Advanced, Required

Master’s degree in business administration (MBA) and/or master's degree, Preferred
1 year or more in experience in transportation/logistics industry a plus., Preferred

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.