Manager, Client Experience

New York, USA (On-site)

$82K/yr – $92K/yrManager4+ years expFull time

Posted 4 months ago

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Job Summary

Drive healthcare advertising programs by leading multi-disciplinary teams to deliver compliant, on-budget campaigns with clear results.

  • Own cross-functional delivery from planning through reviews and regulatory submissions.
  • Must-have: At least 4 years at an advertising agency with healthcare experience.
  • Standout: Fluency in regulatory submissions and budget management.

Job Description

Responsibilities

  • Manage client expectations, ensuring quality standards are met and desired results are delivered on budget
  • Coordination among multi-disciplinary team of creative, digital, strategy, medical, editorial, video production, web development, etc
  • Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials
  • Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams
  • Manage regulatory submissions and consolidating feedback for implementation
  • Internal routing of materials for multi-disciplinary reviews
  • Partner with project management on timeline development
  • Ensure the extended team stays on track with project timelines and completes action items
  • Daily management and updates to internal status documents
  • Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
  • Assist leadership team in financial management for client budgets

Requirements

  • At least 4 years' experience at an advertising agency (healthcare experience required)
  • Industry experience in healthcare communications and/or pharmaceuticals
  • Experience launching a healthcare product or campaign with multi-channel initiatives
  • Fluency with regulatory submission processes
  • Strong presentation skills, poise, and professionalism
  • Experience with estimate creation, budgeting, and financial management skills
  • The ability to manage multiple projects at various stages simultaneously
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team
  • BA or BS in Communications, Marketing, Advertising or in a related field
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      DNA

      The DNA Group are a team of practical business experts, committed to help you capture your greatest opportunities through Market Research & Advisory.Together, we find Value & Insights to sustain true success.

      Founded in 2003
      Jeddah, Makkah, SAU
      101 employees (22 in marketing)

      Headcount Trend

      Current headcount: ~103

      Marketing Team

      Marketing Team Size
      17 (17% of company)