Responsibilities

• Own the platform-level messaging and positioning that powers PolyAI’s go-to-market: web, sales material, content, and analyst-facing communications
• Refine the competitive narrative against AI-native players and legacy contact center vendors, translating product depth into points of view the field can carry
• Evolve PolyAI’s ICP and value frameworks as the platform expands across enterprise and product-led motions
• Partner with marketing to anchor demand generation, content, and campaigns to a single, sharp message architecture
• Build an always-on competitive positioning agent that monitors AI-native players and legacy contact center vendors, surfaces new moves, and keeps the field’s points of view current
• Own end-to-end product launches, from positioning through post-launch measurement
• Partner closely with Product Management and Engineering to translate technical capabilities into customer-relevant value, and to influence the inbound roadmap with market and customer signal
• Build a product-to-market launch rhythm that keeps customers, prospects, partners, and analysts current on PolyAI’s pace of innovation
• Prototype landing pages, launch packages, and AI sales kits as part of every launch, with agents doing the heavy lift on draft and iteration
• Automate GTM artifacts and content production, building the agents that turn each launch into reusable systems for the next one

Requirements

• 7+ years of B2B or B2C2B SaaS product marketing experience as a senior individual contributor at companies known for marketing craft
• Meaningful experience at a scale up
• Demonstrated success leading end-to-end product launches for enterprise software, AI/ML, or developer-platform products
• Experience operating in either an enterprise sales motion or a product-led growth / developer-tools motion, with the curiosity and range to grow into the other
• Excellent writing and presentation craft; you produce executive-grade narratives, sales material, and customer-facing content at pace
• Technical aptitude to go deep on a conversational AI platform, including how the platform, harnesses, and underlying models interact, so you can translate that depth for the market, build product demos, and operate as a credible partner to Product and Engineering
• Comfort operating in ambiguity, holding multiple workstreams, and shipping high-quality work in short cycles
• An evidence-based, outcomes-oriented mindset. You measure marketing’s contribution to pipeline, win rate, and category leadership
• You are a full-stack marketer who understands audience marketing: how segmentation, message-to-audience fit, and channel mix translate into pipeline and adoption
• Curiosity about models, how models are trained
• Comfort being a public voice for PolyAI: speaking on webinars, presenting at events, and pitching analysts, customers, and partners independently
• Only candidates based in an EDT timezone will be considered for this role
• We want candidates who can operate across enterprise and developer-led motions and ship high-quality work in short cycles

Nice to have

• Background in voice AI, conversational AI, or applied LLM products
• Established analyst relations track record
• Familiarity with Salesforce, HubSpot, ABM platforms, and modern marketing technology stacks

Benefits

• 💰 Participation in the company’s employee share options plan
• 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• 👪 Life Insurance
• ◻️ STD and LTD
• 💰 The opportunity to contribute to the company's 401k plan
• 🏝 Flexible PTO policy + 11 designated company holidays
• 📚 Annual learning and development allowance
• 🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• 🧡 Enhanced parental leave
• 👨‍👩‍👧 Company-funded fertility and family-forming programmes
• 🌸 Menopause care programme with Maven