Lead Content Creator Senior Associate at JPMorgan Chase & Co. | Columbus, OH

JPMorgan Chase & Co.

Lead Content Creator Senior Associate

Columbus, OH (On-site)

Salary Not AvailableSenior Level5+ years expFull time

Posted 3 months ago

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Job Summary

Drive editorial operations for Chase Money Skills, owning content calendar, briefs, and pillar content across channels.

Must-have: Experience running a multi-channel editorial calendar with compliance reviews.
Standout: Ability to adapt assets for multiple audience segments and formats.

Job Description

Responsibilities

Own and operate the Chase Money Skills editorial calendar, coordinating content production and channel strategies to maximize impact and compliance.
Write and deliver creative briefs for internal and external stakeholders (video, infographics, social, etc.), monitor performance, and proactively flag/escalate issues to ensure timely, high-quality delivery.
Help maintain and organize the content library, regularly sharing updates with channel partners and ensuring new inventory is discoverable and accessible.
Collaborate with channel partners to collect content performance data, synthesize insights, and provide consolidated output to Marketing Leadership and stakeholders. Use data to flag high-performing assets for repurposing and underperformers for analysis.
Build strong relationships across Marketing and Communication channels, understand their needs, and develop execution plans that align with channel objectives and business priorities.
Develop pillar content for each financial health topic area (guides, articles, video scripts, explainer series, research-backed reports). Adapt core assets for four audience segments without rebuilding from scratch.
Write and maintain the editorial style guide and brand voice documentation, including segment-specific voice guidelines. Ensure all content meets regulatory, compliance, and brand standards.
Create content that supports customer journey for each pillar topic, ensuring clear progression from awareness to referral readiness. Support video script development and ensure written content translates effectively to video/audio formats.

Requirements

5+ years’ experience in content operations, editorial project management, or content strategy at a digital publisher, financial services brand, fintech, or content-forward media company
Experience running a multi-channel editorial calendar for a brand with compliance or legal review requirements
Experience writing creative briefs for internal and external partners and/or agencies and managing relationships through production and revision cycles
Experience structuring and maintaining a content library
Strong stakeholder management skills; able to hold a room of product and business unit leaders to a content strategy
Genuine fluency in content performance data—comfortable pulling reports, reading dashboards, and translating metrics into editorial decisions
Highly organized; proactive in managing deadlines and workflow tools (Asana, Monday, or similar)
Experience developing pillar content for financial health topics and adapting assets for multiple audience segments
Experience writing and maintaining editorial style guides and brand voice documentation
Experience sourcing, briefing, and managing internal and external contributors and subject matter experts
Experience supporting video script development and adapting written content for video/audio formats

Preferred

Editorial content, content strategy, journalism, long-form writing and editing across consumer-facing digital formats (social strongly preferred)
Portfolio demonstrating range: accessible explainers and rigorous guides, ideally in personal finance, financial wellness, or consumer financial services
Experience writing for multiple audiences simultaneously—adjusting voice, reading level, and examples without losing editorial quality or brand consistency
Understanding of content as a trust-building tool in regulated industries, ability to convert written content for video and audio formats
Experience working with agencies and internal/external stakeholders and experience developing a content style guide or brand voice documentation from the group up
Background in personal finance journalism, financial wellness publishing, or consumer financial education (nonprofit, fintech, or bank context) and genuine interest in consumer financial health
Familiarity with SEO content strategy and pillar content development and writing for bilingual or multicultural audiences