Responsibilities

• Plan and manage all aspects of the VIP hospitality program from concept through delivery
• Oversee all guest-journey logistics, including invitations, accreditation, transport, accommodations, and seating
• Coordinate with internal teams and external partners to ensure seamless, high-quality service delivery
• Manage on-site hospitality operations, VIP lounges, suites, and premium spaces during event days
• Handle special requests, protocol needs, and last-minute operational changes with discretion and efficiency
• Monitor service quality, troubleshoot issues in real time, and ensure consistently premium guest experiences
• Track project budgets, timelines, documentation, and performance reports related to VIP operations
• Build and maintain strong relationships with clients, sponsors, and key stakeholders throughout the program
• Serve as the primary point of contact for VIP guests, high-profile individuals, and key partners
• Develop and manage tailored itineraries, delivering personalized, high-touch service based on guest profiles and preferences

Requirements

• Minimum 5 years of experience in hospitality/hosting roles
• Exceptional attention to detail and accuracy
• Previous experience in VIP management role at large-scale events with a demonstrable understanding of travel logistics
• High attention to detail and organizational skills, staying focused on the task at hand ensuring nothing is missed
• You communicate clearly. You can write well; you speak in an engaging way and can explain your thoughts and ideas succinctly
• Highly organized, dependable, and focused; nothing slips through the cracks under your watch
• Collaborative by nature - you enjoy helping others succeed and thrive in a team-focused culture
• Willingness to work weekends, holidays, and non-traditional hours, as required
• Strong communication and stakeholder and vendor management skills
• Ability to manage multiple priorities under tight deadlines

Preferred

• Experience working on large-scale hosting/hospitality programs for international sporting events a plus