Responsibilities

• Collaborates with department and corporate leadership to develop health plan communications and marketing materials to meet strategic goals.
• Supports brand and message development/management, and writes, edits, and reviews marketing and communications content/materials.
• Manages health plan communication materials, including development, distribution and processing of all materials for all products and initiatives including updates and edits.
• Leads health plan communications programming - including handbooks, manuals, presentations, bulletins and newsletters, and website.
• Manages communications/marketing materials production and fulfillment processes with all internal departments and external vendors.
• Oversees and implements training programs for providers and staff; develops programs collaboratively with internal departments and leadership.
• Ensures all state/federal regulatory and accreditation requirements are met for the plan’s communications and materials according to guidelines, rules, and regulations established by both state and federal agencies, and internal Molina/health plan policies.
• Tracks and trends member/provider education, trainings, and meetings for internal review and regulatory review - identifies any systemic issues for tracking, trending and process improvement.
• Identifies and addresses departmental process improvements and gaps.
• Creates and updates policies and procedures, workflows, job aides and communication department training materials.

Requirements

• At least 5 years of health plan marketing and/or communications experience, including writing/editing experience, or equivalent combination of relevant education and experience.
• Clear and compelling writing experience for different media, including news announcements, feature articles, PowerPoint presentations, script writing and infographics.
• Strong writing, editing, proofreading, and content development skills.
• Hands-on knowledge of internal publishing tools, including email and SharePoint.
• Strong attention to detail and organizational skills.
• Ability to work under pressure and manage multiple priorities, meetings, and deadlines.
• Project management skills.
• Ability to work cross-collaboratively within a highly matrixed organization.
• Strong verbal, written, listening, interpersonal, and public speaking communication skills.
• Design skills for PowerPoint, Poppulo, and ability to present information in easy-to-consume formats.

Preferred

• Management/leadership experience.
• Health literacy and/or plain language training.
• Experience in Associated Press (AP) Style.
• Experience with Adobe InDesign, and/or other communications design software.
• Bilingual (English/Spanish) proficiency preferred to support review and quality assurance of translated marketing content