Head of Marketing Services at | Los Angeles, CA | $150K/yr – $180K/yr

Head of Marketing Services

Los Angeles, CA (Hybrid)

$150K/yr – $180K/yrSenior LevelFull time

Posted 3 weeks ago

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Own and scale service delivery across PR, social, advertising, events and creative while driving profitability and delivery excellence.

Lead the multi‑discipline service teams and ensure high client satisfaction and quality across divisions
Own semi annual gross profit targets, budgets, and cross border coordination with US and Japan teams
Collaborate with Creative leadership to uphold brand standards and align delivery with creative vision

Lead and manage service delivery organization including PR, Social Media Marketing, Cross Media Marketing (Advertising), Event, Brand Production, Bilingual Business Facilitator, and Creative divisions
Take over function from CEO; own organizational management, service quality, and delivery excellence; accountability for semi-annual gross profit targets for each service team
Report directly to the CEO; partner with US and Japan BD teams to optimize assignments and maintain client satisfaction
Collaborate with Creative Director to maintain brand/creative standards; ensure delivery while respecting creative vision
Own service quality standards; monitor client satisfaction; handle escalations; drive corrective actions
Establish QA processes, project reviews, and feedback loops across divisions
Upgrade service offerings to match market trends and technologies including AI; benchmark against North American agency standards; develop cross-division offerings
Manage division budgets, resource utilization, and profitability; report on strategy, investment, and hiring; bridge between Tokyo and US

Proven experience managing an organization of 15+ staff at a North American marketing agency
10+ years of experience in marketing/creative agency environments spanning multiple disciplines (PR, social media, advertising, events, production, and/or creative)
Track record of raising service quality and client satisfaction at scale
Experience partnering with sales/business development teams on staffing, resourcing, and account growth
Experience working with senior creative leadership (e.g., Creative Directors/CCOs), respecting creative vision while owning delivery and business outcomes
Strong leadership and people-management skills, including managing senior division leads
Excellent communication and senior-level client-facing skills
Experience with budget and P&L management

Experience managing a larger organization (several dozen / 30+ staff) at a marketing agency
Experience in the entertainment industry (Anime, Gaming, or Pop Culture) and deep understanding of the North American entertainment landscape
Business-level Japanese, or experience working with Japanese clients and cross-border teams
Experience managing gross profit / revenue targets across multiple service teams on semi-annual or quarterly budget cycles
Experience integrating AI and emerging technologies into agency services and workflows
Experience leading organizational transformation or scaling agency teams
Familiarity with Japanese IP licensing workflows