Responsibilities

• Define and enforce data quality standards across the full GTM stack, from ingestion through to CRM writeback.
• Design and maintain lead and account scoring models grounded in real signal, not just firmographic proxies.
• Build lifecycle automation that covers the full revenue funnel from first touch through expansion, with clear handoff logic between sales, marketing, and CS.
• Identify and automate high-friction manual processes across Sales Ops, Post-Sales Ops, Deal Desk, and Commissions, replacing repetitive work with reliable, auditable systems.
• Apply AI to internal operations workflows: surfacing contract exceptions for Deal Desk, flagging commission discrepancies, automating renewal and expansion triggers for Post-Sales, and generating sales ops reporting without manual pulls.
• Partner with the owners of each function to map current-state workflows, identify the highest-leverage automation opportunities, and sequence the build accordingly.
• Build and own the data enrichment strategy across the sales org, evaluating and deploying tools with a critical eye toward what actually improves account quality and prospecting effectiveness, not just checkbox compliance.
• Close gaps in account intelligence to automate territory assignments, lead routing, seller productivity, and retention and expansion plays.
• Own the enrichment stack and build multi-source waterfall logic that maximizes coverage and data quality without redundant spend.
• Establish enrichment workflows and governance frameworks built to scale, not just for today's org, but for where we're headed.

Requirements

• 5 to 8 years in GTM operations, revenue operations, or sales operations, with hands-on systems-building experience in a SaaS environment.
• CRM architecture proficiency in Salesforce. You configure it, you do not just use it.
• Hands-on experience with data pipeline tooling.
• Production-grade Python and SQL. You write code that runs in real systems, not just notebooks.
• Lead routing experience with. You have built assignment logic with real SLA requirements.
• Enrichment stack experience.. You have built waterfalls, not just connected data sources.
• Working knowledge of AI and ML tooling applied to GTM problems: prompt engineering, model evaluation, and vector DBs.
• Sharp analytical instincts paired with business judgment. You turn ambiguous requirements into system logic without needing the problem fully defined upfront.
• Exceptional communication skills across technical and non-technical stakeholders. You can explain a routing architecture and a business tradeoff in the same conversation.

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work and family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.