Responsibilities

• Client Development: Lead the strategic direction of your portfolio by identifying new opportunities, setting team goals, and maintaining focus on long-term client growth and retention.
• Organic Growth & Commercial Leadership: Develop annual growth plans for your assigned portfolio and lead your teams to drive strategic value for clients, driving organic growth opportunities.
• Player Coach: Partner closely with your Account teams and lead development of the individuals and the group. Provide active coaching and mentoring while leading by example.
• Discipline Advocate: Partner with the Head of Account Management to drive best-practices and continuous improvement of the discipline.
• CX Leadership: Contribute strategically to direction of the Customer Experience (CX) function, leading key initiatives and collaborating with Project Management counterparts.
• New Business: Actively participate in new business efforts beyond organic growth by contributing to strategic pitches, building client partnerships, and identifying cross-functional opportunities that align with agency capabilities and client needs.
• Project Management Partnership: Work closely with the project management team to ensure smooth coordination between internal teams and client-facing needs, addressing both operational details and strategic goals. By aligning project timelines, deliverables, and expectations, ensure the client experience remains seamless across every touchpoint, from planning to execution, fostering consistency and clarity throughout the entire client journey.
• Resource Alignment & Risk Management: Navigate competing priorities across teams, ensuring resources are aligned with client and business needs while proactively identifying and mitigating project risks.
• Financial & Operational Stewardship: Oversee financial management, focused on growth and profitability, while maintaining budget alignment and delivering actionable insights to senior management and clients.
• Foster Cross-Functional Collaboration: Work closely with creative, production, and strategy teams to implement client-centric solutions that deliver measurable results and align with the company’s goals.

Requirements

• 10+ years of experience in account management within a mid-to-large marketing or advertising agency.
• Proven track record leading and growing multi-million dollar accounts.
• Deep experience in people management
• Strong leadership and communication skills.
• Ability to deliver strategic, client-focused solutions.
• Bachelor’s degree or equivalent experience required.

Benefits

• A wellness subsidy because your health and well-being are important to us.
• Competitive salary and benefits package.
• A company that prioritizes work-life balance (we value logging off at a reasonable hour).
• Career advancement opportunities in a fast-growing company.
• A supportive, collaborative culture that values innovation and continuous learning.