Responsibilities

• Read the NY market with precision—translating regional CX strategy into a locally resonant point of view shaped by client portfolio, market maturity, and geographic nuance.
• Stay ahead of the curve—not just tracking CX trends, but translating early signals into strategic moves that keep Slalom’s offering ahead of client expectations.
• Get on stages. Seek out speaking opportunities at conferences and industry events—not to check a box, but because you genuinely have something to say about where CX is going and how to get there.
• Design and lead Slalom-hosted thought leadership events in partnership with Marketing and Operations—the kind that leave clients thinking differently, not just nodding along.
• Build a genuine presence in the Greater NY business community—not just as a Slalom representative, but as someone the market knows, trusts, and wants in the room.
• Run the full playbook—campaigns, RFIs, RFPs, workshops, POCs—to ignite specific opportunities and deepen relationships with clients who have real problems worth solving.
• Know your clients deeply—their portfolio, their pressures, their ambitions. Show up to relationships with insight, not just availability.
• Partner with industry-aligned client partners and sales executives to hunt down and pursue technology-led CX opportunities—the complex, transformational kind that others might walk away from.
• Step in as Solution Lead or SME when it counts—bringing the right voices into the room at the right moment, and knowing which ones those are.
• Show up fully in multi-capability solutioning and client outcome-based selling motions—as an integrator, not a spectator.

Requirements

• Deep expertise in Customer Experience—strategy, design, technology, or some combination of all three.
• A real track record of building and closing complex, transformational deals with enterprise clients.
• Executive presence that earns trust fast—you’re comfortable in C-suite rooms and just as comfortable admitting you don’t have all the answers.
• A storytelling instinct that’s genuinely yours—you don’t just simplify complexity, you make it compelling.
• Experience leading in matrixed environments—you know how to move people and decisions without always having the org chart on your side.
• A commercial mind backed by data—you use insights to stay ahead of the market while holding onto the context and nuance that pure numbers miss.
• Genuine curiosity and collaborative instincts—you actively seek out perspectives that challenge yours.
• A high tolerance for ambiguity—and a genuine taste for it.
• Deep roots in—or a genuine hunger to build them in—the New York market.

Benefits

• Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.
• We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.