Responsibilities

• This role connects the regional CX Capability strategy with Nashville market needs. You will be a subject matter expert and thought leader at external events, collaborate with industry partners to identify opportunities, and serve as a trusted advisor to clients.
• You will develop and drive a go-to-market strategy, contribute to sales pipeline growth, support delivery in billable roles, and partner with leadership to achieve revenue targets and address capability challenges.
• Capability Vision & Strategy
• Tailor the regional or country-wide CX Capability strategy to the Nashville market based on client portfolio, market maturity, and geographic makeup.
• Go-to-Market Approach
• Create demand for yourself and your team by proactively seeking speaking opportunities as a Capability SME and thought leader at conferences and external events.
• Partner with Marketing and Operations to plan and execute Slalom-led thought leadership events tied to Capability and Client Outcomes.
• Drive awareness and generate demand through participation in campaigns, RFIs, RFPs, workshops, and POCs.
• Research client portfolio needs and adjusts focus to topics of resonance. Build relationships within the target and active client portfolio.
• Business Development & Sales
• Partner with industry-aligned Client Partners and Sales Executives to identify and pursue opportunities tied to CX Capability and create connections to opportunities where CX can provide lift.
• Serve as Solution Lead or SME during pursuits, pulling in appropriate expertise from the broader capability team as needed.
• Support multi-capability solutioning and client outcome-based selling motions with the GTM team.
• Own a revenue target of $5M.
• Resource Pipeline
• Participate in Nashville’s hiring, staffing, and workforce planning rhythms.
• Contribute to planning for the market-dedicated capability pool to ensure the right-skilled talent availability.
• People Development
• Develop and mentor a small team of direct reports, including market or office Capability GTM Leads.
• Serve as a mentor to practitioners within the CX capability community.
• Participate in performance management by providing feedback on the Capability team members engaged in pursuits and delivery.
• Delivery Management
• Contribute to delivery through billable roles as Delivery Solution Lead and/or SME, with a utilization target of 50%.
• Financial Management
• Partner with the Market GTM team and Capability leadership to build growth and cost projections.
• Create and monitor revenue forecasts and overall capability healthy at the market level, escalating as needed to ensure proper staffing across geographic tiers.

Requirements

• Must be based in Nashville, TN

Preferred

• Benefits: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.
• We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Benefits

• Meaningful time off and paid holidays, parental leave, 401(k) with a match, health, dental, & vision coverage, adoption and fertility assistance, and disability coverage.