Responsibilities

• Own the company operating cadence across commercial and customer-facing functions
• Run weekly, monthly, and quarterly business reviews around growth, customer health, implementation progress, and launch readiness
• Ensure clear priorities, accountability, and execution discipline across teams
• Coordinate with product and engineering leadership to align commercial needs with development priorities
• Help the company mature from founder-led execution into a durable operating system
• Own the growth plan across acquisition, activation, adoption, retention, and expansion
• Build and refine the go-to-market strategy across target customer segments
• Establish pricing, packaging, pipeline discipline, and growth KPIs
• Develop repeatable customer acquisition and expansion motions across direct, partner, and self-serve channels as appropriate
• Stand up and manage the sales operating system, including pipeline management, forecasting, CRM discipline, and sales process

Requirements

• Significant leadership experience in SaaS growth, go-to-market, commercialization, or general management roles
• Track record of building or scaling a repeatable growth engine in an early-stage or growth-stage company
• Experience leading across sales, customer success, implementation, and marketing
• Strong understanding of commercialization in complex customer environments
• Demonstrated ability to hire, manage, and align cross-functional teams
• Comfort working closely with founders and operating with high accountability in a fast-moving environment
• Willingness to travel regularly — early on primarily to RDI/CSUSA corporate offices and school sites for training and onboarding, transitioning to travel for new account generation, client visits, and conferences as the role matures

Preferred

• Experience in edtech, K-12, or school-facing software
• Experience with adoption-led or product-led growth motions, not just contract-led enterprise selling
• Experience in markets where trust, compliance, safety, or public scrutiny matter
• Familiarity with customer segments such as charter networks, private schools, school systems, or education organizations
• Experience helping position a company for strategic investment, partnership, or acquisition