Responsibilities

• Own the successful delivery of multiple complex B2B experiential programs from pre-production through reconciliation
• Maintain a high-level understanding of all active projects, proactively identifying risks, gaps, and opportunities
• Ensure programs are appropriately staffed and resourced based on scope, complexity, and timing
• Step in as needed to support execution, decision-making, or issue resolution during critical moments
• Serve as a senior, trusted production partner to clients, ensuring clarity around scope, roles, timelines, budgets, and decision-making
• Participate in the development of integrated solutions that leverage agency capabilities and deliver mutual value
• Guide the development and presentation of incremental proposals, scopes of work, staffing plans, and schedules
• Ensure all project changes are clearly communicated, approved, and documented
• Uphold consistency across programs while tailoring approaches to client needs
• Lead and support production teams with a clear point of view, fostering accountability, growth, and collaboration
• Act as a visible champion for your teams, ensuring they feel supported, heard, and set up for success
• Coach and mentor producers and coordinators, reinforcing best practices in execution, communication, and financial management
• Partner closely with Resource Management to ensure smooth team integration and sustainable workloads
• Create learning opportunities for both staff and freelance team members, particularly around budgeting, reconciliation, and agency tools
• Partner with Creative and Account leadership to ensure production is embedded early and effectively in the creative process
• Participate in creative brief development and ensure feasibility, integrity, and executional excellence
• Protect the integrity of the creative vision across all deliverables while balancing scope, budget, and timeline
• Continually seek innovative production solutions, methodologies, and partners
• Own the fiscal health of programs and accounts, including forecasting, budget tracking, and reconciliation
• Actively participate in finance meetings and forecasting conversations

Requirements

• 8–10+ years of experiential marketing or client services experience, with at least 5 years leading complex B2B experiential programs (specifically in the tech industry)
• Proven experience owning budgets, forecasts, and financial outcomes across multiple programs
• Strong people leadership skills with experience managing, mentoring, and developing teams
• Exceptional organizational, communication, and problem-solving abilities
• Confidence operating with senior clients and internal stakeholders
• Bachelor’s degree or equivalent experience
• Familiarity with Microsoft Teams, SharePoint, Procim, or similar tools is a plus