Responsibilities

• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Requirements

• Have at least 8-12 years of experience in a marketing role in a direct to consumer brand, or in the E-commerce, CPG or the restaurant industry
• Have been a growth marketer across the lifecycle - acquisition, retention, reactivation and product marketing
• Are inherently a great sales person - be it selling a product, vision, idea, project or anything else!
• Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
• Have the ability to think metrics, funnels and dashboards
• Have exhibited leadership while also having worked in IC roles across your previous roles
• Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.