Growthpointe

Email + SMS Strategist (Account Manager, Lifecycle, Retention, CRM)

New York, USA (Remote)

$65K/yr – $150K/yrSenior LevelFull time

Posted 3 months ago

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Job Summary

Drive client success as the account lead for ecommerce email/SMS programs from onboarding to renewal.

  • Own onboarding through renewal for client accounts, translating calls into clear, actionable plans.
  • Must-have: 3+ years with Klaviyo in ecommerce and precise, zero-ambiguity communication.
  • Standout: Revenue-driven email/SMS programs with proven LTV uplift.

Job Description

Responsibilities

  • Owning client relationships from onboarding through retention
  • Building email + SMS strategies that move revenue (not just open rates)
  • Running calls with clients and turning conversations into a clear plan
  • Orchestrating what needs to happen, who owns it, and when it's due
  • Keeping your team on-task, on-time, and efficient
  • Keeping accounts healthy, growing, and renewed

Requirements

  • Know Klaviyo like the back of your hand — not just the basics (min 3 years experience)
  • Have e-commerce experience and understand what actually drives LTV
  • Communicate with precision — to clients and internally — zero ambiguity, zero dropped balls
  • Are obsessive about the details: the right send time, the right segment, the right brief
  • Think in frameworks but move without bureaucracy
  • Are fluent in the tools: Slack, Asana, Google Suite, Claude, and Claude Code (emphasis on Claude Code)
  • Agency experience is mandatory

Benefits

  • Competitive pay
  • Revenue share based on client retention
  • Other benefits
  • Paid vacation