Email & SMS Retention Specialist

USA (Remote)

Salary Not AvailableMid Level3+ years expFull time

Posted 4 months ago

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Job Summary

Own HammerHead's Klaviyo program end-to-end in a full-time, exclusive role.

  • Own and optimize Klaviyo campaigns, flows, and SMS end-to-end.
  • Must-have: 3+ years owning Klaviyo at a Shopify/DTC brand.
  • Standout: exclusive core-team ownership for a dedicated role.

Job Description

Responsibilities

  • This is the role: you will own HammerHead's entire Klaviyo program — campaigns, flows, SMS, lead generation, segmentation, and list health.
  • This is not a freelance engagement with multiple clients. We expect your complete, full-time dedication exclusively to HammerHead. You will be a core team member — not a vendor.
  • 15+ email campaigns per month aligned with promotions, product launches, and brand initiatives
  • Full SMS program via Klaviyo SMS — campaigns, automations, and list growth
  • All Klaviyo flows — build, optimize, and maintain the full automation library
  • Alia popup optimization — our primary lead capture tool; manage offers, A/B tests, and Klaviyo integration
  • Free Water Report lead gen funnel — our main owned lead magnet
  • Warranty registration flow — a key owned lead gen channel
  • Segmentation, list health, and deliverability management
  • Monthly giveaway campaign execution

Requirements

  • 3+ years owning Klaviyo at a Shopify/DTC brand — not agency-side, not assisting someone else's program
  • Klaviyo certified (preferred)
  • Strong copywriter — you write your own email copy. We don't have a dedicated writer right now.
  • Fluent written and spoken English required
  • Based in the US or Canada
  • Self-directed and autonomous — you don't need someone telling you what to send next week

Preferred

  • Klaviyo certified (preferred)
  • Self-directed and autonomous — you don’t need someone telling you what to send next week