Responsibilities

• Your Mission: To be the senior hand in our production work. You own the quality of what gets built and deployed across multiple client programs: emails, journeys, audiences, segmentation, and the technical execution underneath all of it.
• Your Role: Senior Email Production Specialist
• Strategic Anchor: Ensuring the work actually goes out and taking that responsibility seriously. You are a true peer to our existing Production Specialist, raising the ceiling of what our production team can do by ensuring execution is airtight and flawless when a deadline is tight or a complex setup needs expert eyes.
• Success Definition: You deliver impact through the speed, precision, and flawless execution with which you build and deploy complex email programs, reporting directly to our Senior Developer and IT Lead. You are a senior hand who provides expert eyes on ESP systems and ensures that intricate audience logic is translated into airtight technical execution that their Senior Client & Program Leads trust and rely on for every send.
• 🧠 What You’ll Be Doing • Own Production: Build, QA, schedule, and deploy emails and journeys across a portfolio of client programs, end-to-end. Manage recurring sends with zero tolerance for deployment errors; you catch the problem, not the client. Troubleshoot in-platform when things break: rendering issues, automation failures, data extension errors, and deliverability concerns. Turn briefs into clean, production-ready builds, ask the questions before you start, not after.
• • Go Deep in ESPs: Work inside client ESPs to execute campaigns, primarily Salesforce Marketing Cloud and iPost, with others depending on the client. Build and maintain audiences, data extensions, and segmentation logic that runs reliably at production scale. Configure automations, journeys, and triggered sends from brief to deploy. Edit HTML and CSS in templates to fix rendering issues, update content, or apply client-specific customization.
• • Use AI Like You Mean It: Use AI tools across your workflow to produce faster and with fewer errors: copy review, HTML generation, QA checklists, and audience logic drafting. Operate Vertex's internal AI production tooling as a primary user and help improve it through real feedback. Push yourself to become more AI-fluent every month, because this is how we operate and how this role grows.
• • Raise the Quality Bar: Enforce quality standards on every send: links, rendering, audience verification, subject lines, and offer accuracy. Document build patterns and technical procedures so the team runs on shared standards rather than tribal knowledge. Spot workflow inefficiencies and fix them; standardize, simplify, or automate what does not need to be manual.