Responsibilities

• Own email strategy, execution, and copy for D2C/eCommerce brands
• Serve as the primary point of contact for assigned client accounts, maintaining proactive and professional communication
• Lead client meetings, present strategic recommendations, and provide updates on campaign performance and project status
• Plan and write high-converting email campaigns and lifecycle flows
• Develop messaging angles, themes, and flow logic quickly and collaboratively
• Manage timelines, priorities, and delivery across your accounts
• Work closely with designers to ensure copy and design work together seamlessly
• Participate in fast feedback loops via Slack, ClickUp, and Figma
• Analyze campaign and flow performance to identify insights, opportunities, and recommendations
• Create and maintain client-facing performance reports on a recurring basis

Requirements

• Proven experience as an Email Marketing Manager, Strategist, and Copywriter for D2C / eCommerce brands
• Experience owning strategy and hands-on execution end-to-end
• Experience managing multiple client relationships, leading client communications, and presenting strategic recommendations
• Proven project management experience with the ability to coordinate multiple stakeholders, deadlines, and deliverables simultaneously
• Strong understanding of lifecycle marketing (welcome, abandoned cart, post-purchase, etc.)
• Solid grasp of direct-response principles and conversion-focused copywriting
• Experience creating and presenting marketing performance reports to clients or stakeholders
• Ability to analyze campaign data and communicate insights in a clear, strategic, and client-friendly manner
• Working knowledge of email performance metrics (CTR, CVR, revenue attribution)
• Strong organizational and time management skills

Preferred

• Design capabilities or strong visual/layout instincts
• Advanced Klaviyo technical experience (flows, segmentation, QA, personalization)