Email Manager

Philadelphia, PA (On-site)

Salary Not AvailableSenior Level3+ years expFull time

Posted 6 days ago

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Job Summary

Own and drive the institutional email program from strategy to execution, audience hygiene, and platform administration, coordinating calendars, templates, and cross‑team workflows.

Lead the email strategy and calendar across departments
Oversee Campaign Monitor platform, templates, and troubleshooting
Coordinate messaging, timing, and cadence with centralized calendars

Job Description

Responsibilities

Lead the development and execution of the institutional email marketing strategy and calendar
Manage audience segmentation, list health, and performance optimization using data-driven insights
Own and administer the email platform (Campaign Monitor), including testing, deployment, and troubleshooting
Create, maintain, and update standardized email templates aligned with approved design direction
Oversee institutional email lists (e.g., Global, Programs & Events, Kids & Families) and ensure compliance
Manage the centralized email calendar, coordinating with departments to align messaging, timing, and cadence
Build, format, test, and deploy email campaigns using approved templates and content
Collaborate with internal teams and external vendors (e.g., Mail Bakery) to support campaign execution and technical needs
Serve as the primary point of contact for email processes, establishing workflows and reinforcing roles across teams
Provide guidance to departments on timelines, template usage, and email best practices

Requirements

Bachelor’s degree in marketing, communications, or related field, or equivalent experience
3–5+ years of experience in email or digital marketing
Experience with email marketing platforms (e.g., Campaign Monitor or similar)
Strong project management, organizational, and analytical skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and collaborate across departments

Benefits

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
We offer a comprehensive benefits package for employees including:
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program

Philadelphia Museum of Art

We're Philadelphia's art museum, a landmark building, a world-renowned collection. A place that welcomes everyone. We bring the arts to life, inspiring visitors—through scholarly study or creative play—to discover the creative spirit that lies within each of us. We connect people with the arts in rich and varied ways, making the experience of the Museum surprising, lively, and always memorable.Our values define who we are. They drive the way we do things and the decisions we make. We are open – we welcome everyone, opening eyes and minds to the expressive power of the arts. We are connected – we sustain and strengthen the communities we serve, bringing together diverse audiences. We are vital – we bring the arts to life, engaging visitors from Philadelphia and around the world. We are provocative – we believe that the arts can change the way we understand ourselves and how we see the world.We expect every employee, department, and division to work collaboratively with all others, inspired by a shared purpose. We respect each other as individuals and colleagues. We encourage innovation and support one another’s efforts, recognizing that innovation involves risk. We are an equal opportunity employer that actively seeks to employ a diverse group of people who embody our values. Our employees are at the center of the Museum. We want to ensure they are engaged in their work and rewarded for a job well done. We offer generous benefits and compensation such as:•Extensive paid time off•Retirement savings program with Museum match•Excellent health, dental, and vision benefits at low cost to employees•Fully paid life and disability insurance•Museum Perks

Philadelphia, Pennsylvania, USA

500 employees (135 in marketing)

www.philamuseum.org