Responsibilities

• Monitor deliverability health across 60+ nonprofit and political clients to preempt issues.
• Serve as lead technical resource on deliverability incidents, diagnosing root causes and next steps.
• Lead mitigation efforts with mailbox providers, ESPs, and external partners.
• Advise on email authentication and sending infrastructure (SPF, DKIM, DMARC, alignment).
• Use Inbox Monster or Everest/Validity to translate data into actionable recommendations.
• Advise internal teams and clients on best practices.
• Partner with client teams to explain technical issues in conversations.
• Differentiate technical infra problems from list-quality, content, or reputation challenges.
• Develop repeatable processes, documentation, and internal guidance.
• Train and mentor teams on deliverability fundamentals and warning signs.
• Serve as primary relationship manager for deliverability-related vendors.
• Support planning for high-volume fundraising and advocacy moments.

Requirements

• 4+ years hands-on email deliverability experience, ideally in an agency or high-volume sending.
• Proven success diagnosing deliverability issues, authentication failures, and provider escalations.
• Deep knowledge of SPF, DKIM, DMARC, alignment, and bulk-sender expectations.
• Strong experience with deliverability monitoring tools, preferably Inbox Monster or Everest/Validity.
• Ability to interpret signals and recommend timely actions.
• Clear communication skills to explain technical concepts to non-technical stakeholders.
• Experience collaborating cross-functionally with strategists, production, accounts, and vendors.
• Strong judgment and responsiveness in fast-moving campaigns.
• Comfort working independently as a consultant while collaborating with teams.

Nice To Have

• Experience supporting nonprofit, advocacy, or political email programs with rapid fundraising.
• Familiarity with campaign-season sending, high-frequency messaging, and large segmented lists.
• Experience working with client-facing strategy teams and in external client meetings.
• Working knowledge of tools used in digital fundraising programs.
• Experience developing internal training materials to boost team self-sufficiency.
• Familiarity with seed testing and sender reputation diagnostics.
• Ability to spot patterns across accounts and recommend preventive strategies.