Responsibilities

• TikTok Shop Business Ownership & Performance – Own end-to-end TikTok Shop business and drive GMV growth; Monitor and optimize GMV, CVR, AOV; Ensure overall account health, compliance, and platform performance
• Affiliate, Agency & Partner Management – Manage TikTok Shop agency and external partners; Own affiliate strategy and performance optimization; Collaborate with influencer marketing team to maximize sales; Serve as the main point of contact for TikTok Shop AMs
• Promotions & Campaign Execution – Plan and execute TikTok Shop promotions; Manage campaign setup and updates within OMS; Align promotional strategy with inventory and sales targets
• Inventory Planning & Fulfillment Operations – Own sales forecasting tailored to TikTok Shop dynamics; Monitor inventory levels and prevent stockouts; Coordinate with 3PL for order fulfillment and issue resolution
• Customer Experience & Fulfillment Coordination – Coordinate with internal CS team on shipping-related issues; Serve as the main point of contact with 3PL to resolve fulfillment and operational issues; Identify fulfillment-related inefficiencies and improve overall customer experience

Requirements

• 2+ years of experience in e-commerce or marketplace account management
• Direct experience with TikTok Shop preferred
• Experience in beauty, skincare, or cosmetics industry preferred
• Strong communication skills with agencies, external partners and cross-functional teams
• Fluency in both Korean and English required
• Strong ownership mindset with the ability to manage end-to-end operations
• Hands-on approach with the ability to execute and support strategic initiatives

Preferred

• Direct experience with TikTok Shop preferred
• Experience in beauty, skincare, or cosmetics industry preferred

Benefits

• Medical, Dental, and Vision insurance (company-paid or partially covered)
• PTO and company holidays
• Paid Sick Leave (in accordance with California law)
• SIMPLE IRA with company match
• Performance-based and discretionary bonuses