Responsibilities

• Manage day-to-day operations of the company’s e-commerce website
• Oversee product listings, descriptions, pricing, and inventory accuracy
• Drive online sales growth through conversion rate optimization and merchandising strategies
• Monitor and report on key performance metrics (traffic, conversion rate, AOV, revenue, ROAS)
• Collaborate with marketing on digital campaigns, promotions, and email marketing initiatives
• Optimize website user experience, navigation, and checkout flow
• Analyze customer behavior and sales trends to improve product performance
• Coordinate with internal teams to ensure accurate inventory and product availability
• Support development and implementation of website updates and enhancements
• Ensure brand consistency across all online platforms

Requirements

• 3+ years of experience in e-commerce, digital marketing, or online retail operations
• Experience managing an e-commerce platform (Shopify, Magento, WooCommerce, or similar)
• Strong analytical skills with ability to interpret sales and performance data
• Experience with Google Analytics or similar reporting tools
• Understanding of digital marketing channels (email, paid ads, SEO basics)
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, multi-task environment

Preferred

• Experience in jewelry, luxury retail, pawn, or high-value goods industry
• Experience with conversion rate optimization (CRO) strategies
• Familiarity with email marketing platforms (Klaviyo, Mailchimp, etc.)
• Basic understanding of HTML/CSS or website management tools
• Experience working in multi-location retail environments

Benefits

• Growth and advancement opportunities
• Supportive, team-focused environment
• Performance-based earning potential
• Work with high-value jewelry and meaningful customer interactions