Responsibilities

• Ecommerce Operations - Support day-to-day ecommerce operations across TikTok Shop and Shopify.
• Monitor storefronts, product listings, inventory, pricing, promotions, and account settings for accuracy.
• Assist with ecommerce account audits and identify issues that require attention.
• Maintain accurate trackers, documentation, and operational records.
• Escalate issues and risks to the Ecommerce Manager and Brand team.
• Customer Experience - Monitor and assist with customer messages across ecommerce platforms.
• Support customer service teams and VAs with customer escalations.
• Monitor customer experience issues and identify recurring concerns.
• Assist with resolving order-related customer issues in coordination with the appropriate teams.
• Orders, Returns & Refunds - Monitor orders for delays, cancellations, fulfillment issues, and other exceptions.

Requirements

• 1-3+ years of experience in ecommerce, marketplace operations, customer service, digital commerce, or a related field.
• TikTok Shop/Seller Center experience strongly preferred.
• Amazon Seller Central and FBA experience is a plus.
• Experience with FBT or other third-party fulfillment programs is a plus.
• Experience with ecommerce customer service, order management, returns, refunds, or reviews preferred.
• Comfortable working with spreadsheets, trackers, and ecommerce platforms.
• Strong attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Able to identify issues and escalate them appropriately.
• Comfortable learning new platforms, tools, and processes.

Preferred

• TikTok Shop/Seller Center experience strongly preferred.
• Amazon Seller Central and FBA experience is a plus.
• Experience with FBT or other third-party fulfillment programs is a plus.
• Experience with ecommerce customer service, order management, returns, refunds, or reviews preferred.

Benefits

• Career Growth: Join a rapidly growing business with significant opportunities for career advancement and professional development.
• Competitive Compensation: Earn a competitive base salary (depending on experience and skill set), plus eligibility for a performance-based annual bonus
• Time Off & Flexibility: Take advantage of Flexible PTO, paid holidays, and paid sick leave to support a healthy work-life balance
• Retirement Benefits: Plan for the future with a 401(k) retirement savings program
• Comprehensive Healthcare: Access competitive medical, dental, and vision insurance for you and your family.
• Hybrid Work Schedule: Enjoy a collaborative 4-day in-office schedule (West Hollywood, CA) with 1 remote workday each week.
• Team Perks: Stay fueled with weekly catered team lunches plus a meal stipend provided twice per week