DTC Consumer Experience Partner

Boca Raton, FL (Unknown)

Salary Not AvailableSenior Level5+ years exp

Posted 1 month ago

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Job Summary

Own the on-site experience for a mass-market travel brand, turning homepage to PDPs into a cohesive merchandising engine tied to campaigns and product storytelling.

  • Front-end Experience Ownership: lead the site’s layout and content strategy across homepage, collections, landing pages, PDPs, and checkout to maximize conversion.
  • Campaign & Merch Alignment: translate promotions and product priorities into elevated visuals, copy, and categories across global shopping surfaces.

Job Description

Own the on-site experience strategy from homepage to PDPs, driving merchandising logic and campaign-driven content across Shop surfaces to lift conversion and AOV.

  • Lead and implement front-end experience strategy across the site — homepage, navigation, collection pages, landing pages, PDPs, and cart
  • Manage homepage layout and strategy in collaboration with the DTC lead to ensure seasonal and promotional goals are reflected in site content
  • Own collection page layouts, filters, and visual disruptors, using tools like Nosto to support merchandising logic and elevate key categories
  • Develop new landing pages for campaigns, seasonality, and product storytelling, ensuring alignment with broader marketing goals
  • Manage and optimize global shopping experiences across Shop App, Facebook Shop, Instagram Shop, TikTok Shop, and emerging surfaces
  • Build and refresh PDPs for new product launches and bundles, integrating video, imagery, and feature callouts that enhance product understanding and conversion
  • Partner with the Creative and Product Marketing teams to align on photography, video, copy, and overall content strategy
  • Manage and maintain the on-site blog in collaboration with SEM and content teams, optimizing copy to improve SEO performance and organic visibility
  • Lead A/B and qualitative user testing initiatives to identify friction points and continuously improve site flow, content hierarchy, and design elements
  • Monitor site interaction to guide UX enhancements

Note: The HTML field renders up to 10 bullets from the responsibilities provided. The remaining items were omitted to comply with the maximum bullets guideline.

  • 5–7 years of experience in UX/UI, digital design, or eCommerce experience design
  • Proven success in site optimization, customer journey mapping, and working cross-functionally in DTC or retail eCommerce environments
  • Strong portfolio of eCommerce page design and UX improvements backed by performance metrics
  • Skilled in Shopify, Figma, heatmaping tools, GA4 and UX testing methodologies
  • Experience using AI-driven merchandising and personalization platforms (and/or Nosto or other personalization/merchandising tools) to enhance collection logic
  • Bachelor's degree in Design, Human-Computer Interaction, eCommerce, or related field — or equivalent experience
  • UX/UI certifications and Shopify expertise strongly preferred

Nice to have: UX/UI certifications and Shopify expertise strongly preferred; Familiarity with A/B testing platforms, SEO fundamentals, and analytics tools (GA4 or similar), Klaviyo.

  • A Culture Built for Growth: We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.
  • Flexibility & Wellbeing: Flexible Time Away, company-paid holidays, and hybrid work flexibility.
  • Comprehensive Benefits: Medical, Dental, Vision, Health Savings Accounts, and wellness programs.
  • Invest in Your Future: 401(k) company match.
  • Community & Connection: Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.
Travelpro Products, Inc. logo

Travelpro Products, Inc.

3.4 Glassdoor

Over thirty years ago, a professional pilot created the first upright rolling luggage for himself and his fellow crew members. This was the original Rollaboard® - the premier product of Travelpro® Luggage.With his invention, the travel industry was transformed forever.At Travelpro®, innovation continues to be a driving force behind every product we develop, and we will always explore ways to enhance the travel experience.

Founded in 1987
Boca Raton, Florida, USA
153 employees (15 in marketing)
63% recommend to a friend

Traffic Signals

Monthly Visitors
942.1K
Monthly Google Ads Budget
$16.8K
Traffic Source Mix
Search
45.6%
Direct
43.9%
Referral
6.1%
Social
2.6%
Paid
1.7%

Headcount Trend

Current headcount: ~153

Marketing Team

Marketing Team Size
6 (4% of company)
Median Career Experience
18.5 years
Median Tenure
5.3 years

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