Responsibilities

• Manage and optimize the group's CRM system, including customer communications, data quality, automation, lead follow-up, and campaign performance.
• Identify and implement AI tools that improve personalization, productivity, reporting, lead handling, and marketing results.
• Use customer data to develop targeted sales, service, retention, lease-maturity, equity, and reactivation campaigns.
• Create and manage email campaigns through Mailchimp, including audience segmentation, content, scheduling, testing, automation, and performance measurement.
• Plan and measure direct-mail, digital advertising, and customer letter campaigns.
• Analyze campaign performance across all channels, including delivery, open and click rates, lead generation, appointments, conversions, cost per lead, cost per acquisition, and return on investment.
• Develop dashboards and reports that provide dealership and executive leadership with clear performance insights and recommendations.
• Conduct website audits and improve content accuracy, organic traffic, customer experience, lead generation, and conversion.
• Oversee SEO, social media, online reputation, paid search, display advertising, and other digital channels.
• Serve as the primary marketing liaison to vendors, including Autotrader, Cars.com, AutoAlert, iPacket, Mailchimp, website providers, advertising partners, and other technology and media vendors.

Requirements

• Five or more years of marketing experience; automotive retail or luxury-brand experience preferred.
• Experience with CRM platforms, Mailchimp, customer databases, digital advertising, SEO, social media, website management, and campaign analytics.
• Familiarity with AI-enabled marketing tools and automation.
• Experience managing vendors, budgets, campaigns, and creative professionals.
• Strong analytical, communication, organizational, and leadership skills.
• Ability to manage multiple dealerships, brands, projects, and deadlines in a fast-paced, in-office environment.