Responsibilities

• Identify, evaluate, and prioritize new partnership opportunities that align with loyalty program goals and customer value propositions.
• Develop data‑informed business cases, partnership models, and go‑to‑market strategies.
• Lead end‑to‑end negotiation of commercial terms, contracts, and integration requirements.
• Collaborate with Product, Finance, Legal, Marketing, and Technology teams to evaluate feasibility and ensure partnership success.
• Oversee the launch of new partners, ensuring flawless cross‑functional execution, technical implementation, alignment on KPIs, marketing rollout and timely delivery.
• Develop and maintain partner playbooks, performance dashboards, and processes to standardize partner onboarding and ongoing operations.
• Ensure compliance with brand, regulatory, financial, and technical standards across all partnerships.
• Serve as the strategic point of contact for key partners, ensuring mutual value creation and long‑term growth.
• Conduct quarterly business reviews (QBRs), performance analysis, and evaluation of optimization opportunities.
• Collaborate with partners on co‑marketing campaigns, product enhancements, and customer experience improvements.

Requirements

• Bachelor’s degree in Business, Marketing, Strategy, or related field.
• 10+ years of experience in loyalty, strategic partnerships, business development, or CRM.
• Proven track record developing and managing high‑impact partnerships.
• Strong negotiation, communication, and executive‑level presentation skills.
• Experience leading cross‑functional initiatives in fast-paced environments.
• Analytical mindset with ability to interpret data and drive insights‑led decisions.
• Experience in loyalty marketing, travel, hospitality, retail, financial services, or consumer brands.
• Familiarity with loyalty point systems, rewards currencies, and digital customer journeys.
• Possess excellent verbal and written communication skills and the ability to interact professionally with diverse personalities, executives, managers, and subject matter experts
• Strong detail orientation. Brings a high degree of initiative and focus on results.
• Ability to manage multiple projects and deadlines

Benefits

• Our team members health and well being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.
• To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits