Director of Growth and Customer Operations at TR MILLER HEATING AND COOLING | Bolingbrook, IL | $160K/yr – $200K/yr

Director of Growth and Customer Operations

Bolingbrook, IL (On-site)

$160K/yr – $200K/yrDirector/Executive10+ years expFull time

Posted 4 weeks ago

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Job Summary

Own cross-functional revenue engine by unifying marketing, sales, and customer operations with end-to-end funnel ownership and exec-aligned growth initiatives.

Lead cross-functional teams (Marketing, Call Center, Inside Sales, and Customer Experience) to optimize revenue and the customer journey.
Design and implement dashboards, KPI scorecards, and visibility across the funnel to drive measurable improvements in conversion and profitability.
Partner with the Executive Leadership Team to develop strategic growth initiatives and sustain operational performance.

Job Description

Own cross-functional revenue engine by unifying marketing, sales, and customer operations with end-to-end funnel ownership and exec-aligned growth initiatives.

Lead cross-functional teams (Marketing, Call Center, Inside Sales, and Customer Experience) to optimize revenue and the customer journey.
Design and implement dashboards, KPI scorecards, and visibility across the funnel to drive measurable improvements in conversion and profitability.
Partner with the Executive Leadership Team to develop strategic growth initiatives and sustain operational performance.