Responsibilities

• Serve as the primary strategic point of contact for a portfolio of clients across marketing and communications disciplines.
• Develop deep knowledge of each client’s business, audience, and goals, and translate that knowledge into smart, actionable strategies.
• Lead client meetings, presentations, and reviews with confidence and clarity.
• Build and maintain strong, trust-based relationships that result in high client retention and satisfaction.
• Anticipate client needs and proactively bring forward ideas, opportunities, and solutions.
• Direct integrated marketing and communications strategies across paid media, organic social, email, content/SEO, and influencer/partnerships, providing strategic direction while internal specialists execute.
• Translate client objectives into well-structured campaign frameworks, editorial strategies, and channel plans.
• Ensure all strategic recommendations are grounded in audience insight, brand positioning, and measurable goals.
• Review and provide strategic direction on creative and content deliverables across client accounts.
• Stay current on platform trends, marketing best practices, and the evolving media landscape to bring fresh thinking to every client.
• Own the overall strategic direction and arc of client programs, ensuring work is scoped, planned, and executed in a way that delivers on defined goals.
• Partner with project management and internal teams to maintain timelines, quality, and delivery standards across accounts.
• Step in as a senior contributor on peer accounts when needed, ensuring seamless continuity for clients.
• Identify and escalate risks early, and solve problems with a solutions-first mindset.

Requirements

• Agency experience. You’ve worked in a fast-paced communications, digital, or marketing agency environment and know what it takes to manage multiple clients, deadlines, and stakeholders simultaneously. Experience in more traditional or in-house marketing organizations is a plus, you bring the best of both worlds.
• Strategic range across the marketing mix. You have a strong command of integrated marketing strategy, including paid media, organic social, email, content, SEO, and influencer marketing, and can provide confident strategic direction across all of them.
• Client relationship instincts. You are a natural relationship builder. Clients trust you, value your counsel, and enjoy working with you. You know how to manage up, manage expectations, and be a true partner to your clients.
• Communications depth. You have a strong foundation in communications strategy, including messaging, narrative development, and audience segmentation, and can move fluidly between communications-first and marketing-first work.
• Project architecture skills. You can look at a complex client program and organize it, defining priorities, scoping work, sequencing activities, and keeping a team aligned around a clear plan.
• Strong communicator. You write well, present confidently, and can adapt your communication style to a range of audiences, from junior team members to C-suite clients.
• Experience. 7+ years of relevant experience, with at least 4 years in a client-facing role at an agency or agency-like environment.
• Travel. Occasional, as-needed travel may be required to support key initiatives and client engagements.

Preferred

• Experience in more traditional or in-house marketing organizations is a plus.

Benefits

• flexible PTO
• 401k
• continuing education
• phone reimbursement
• medical dental, and vision
• short-term/long-term disability
• a bike-share membership
• flexible work schedules including “Fast Lane” and “No Meeting Fridays”
• great colleagues