Responsibilities

• Managing a portfolio of high-value publisher partners
• Leading and developing a team of Account Managers
• Building and optimizing operational systems, workflows, and CRM processes
• Driving retention, growth, and partner satisfaction across all tiers of the business
• Own Strategic Publisher Relationships
• Manage a portfolio of key publisher accounts, acting as a trusted advisor on monetization strategy
• Lead high-impact conversations including performance reviews, revenue strategy, and growth planning
• Identify and execute opportunities to increase revenue through product adoption, optimization, and demand strategy
• Serve as an escalation point for complex partner challenges
• Lead and Develop a High-Performing Team

Requirements

• 7+ years in digital advertising, ad tech, or publisher monetization
• 3+ years leading Account Management or Customer Success teams
• Experience managing strategic, high-value client relationships
• Strong understanding of:
• Programmatic advertising ecosystems
• Ad Serving platforms (e.g., Google Ad Manager)
• Analytics and reporting tools (e.g., Google Analytics, BI platforms)
• Key Skillsets
• Ability to drive cross-functional alignment and scale processes
• Comfort with data-driven decision making and revenue planning

Preferred

• Experience supporting or scaling a self-service / SaaS customer model
• Background in building or transforming Partner Success or Customer Success organizations
• Experience working cross-functionally with Product, Engineering, and Revenue teams