Director, Creative Services - Mark & Graham

San Francisco, CA (On-site)

$148K/yr – $176K/yrDirector/Executive6+ years expFull time

Posted 8 days ago

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Job Summary

Own and lead the Mark & Graham Creative team to deliver integrated digital campaigns across site, email, social, and partnerships, driving seasonal strategy, brand storytelling, and scalable production while evolving processes and tools to improve efficiency.

  • Own cross-channel creative direction from concept to final delivery
  • Drive seasonal site and campaign strategies with seniors and cross-functional partners
  • Scale creative operations and adopt AI-enabled tools to increase capacity

Job Description

Responsibilities

  • Lead the digital creative team, overseeing daily deliverables across site, email, paid marketing, and other digital channels
  • Partner closely with cross-functional teams to understand project priorities, team bandwidth, and individual skill sets to ensure work is resourced and executed effectively
  • Lead and coach the team on larger strategic initiatives, including seasonal site strategy, campaign look and feel, content hierarchy, and marketing cadence
  • Oversee the broader creative vision and execution of photography in partnership with the Photo Art Director and Senior Photo Manager, including opportunities to efficiently scale video capture on set
  • Partner with marketing and cross-functional leads to concept seasonal campaign strategies across channels
  • Partner with the Senior Content Manager on seasonal storytelling, ensuring narrative direction cascades across creative briefs, asset development, copy, and channel execution
  • Oversee the execution of site strategies, seasonal campaigns, and key marketing initiatives from concept through final delivery
  • Manage and lead approvals for all creative output, from seasonal concepting to final execution, including brand collaborations
  • Ensure brand consistency across all customer touchpoints, while continuing to evolve layouts, systems, and creative direction to strengthen brand standards
  • Collaborate with department leads to guide creative execution across digital, social, brand partnerships, influencer content, and other emerging channels

Requirements

  • 6–8+ years of design and creative leadership experience, preferably within retail, digital agencies, media companies, or consumer brands
  • Experience leading creative teams across digital design, content, photography, and/or campaign development
  • Strong portfolio showcasing retail-focused 360 campaign work, including digital, editorial, photography, social, and video
  • Strong understanding of digital design best practices across e-commerce, email, paid marketing, and social channels
  • Experience providing creative direction for photography and video; on-set experience preferred
  • Proficiency in Adobe Creative Suite, Figma, and relevant digital design tools, with the ability to coach and guide team members
  • Strong understanding of creative operations, workflow management, and production timelines; Airtable experience a plus
  • Experience with digital asset management systems; EDAM or similar DAM experience a plus
  • Ability to manage multiple priorities in a fast-paced, deadline-driven retail environment
  • Strong people leadership skills, including the ability to motivate, develop, and provide clear direction to a creative team

Preferred

  • Airtable experience a plus
  • On-set experience preferred
  • AI-enabled tools experience preferred

Benefits

  • A generous discount on all WSI brands
  • A 401(k) plan and other investment opportunities
  • Paid vacations, holidays, and time off to volunteer
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • Tax-free commuter benefits
  • A wellness program that supports your physical, financial and emotional health
  • Continued Learning
  • In-person and online learning opportunities through WSI University
  • Cross-brand and cross-function career opportunities
  • Resources for self-development
Mark & Graham logo

Mark & Graham

Mark and Graham began with a passion for gift-giving and personalization. With the intention of changing the way we think about personalization, and the support of Williams-Sonoma, Inc., Mark and Graham was launched in the fall of 2012. Incorporating great design, exclusive typography and state of the art technology, we offer jewelry, totes, leather goods, housewares and much, much more — all with your unique mark.OUR GIFT TO YOUMark and Graham offers free monogramming and complimentary signature gift wrap with every purchase. Additionally, most personalized gifts arrive within 5-7 business days.www.markandgraham.com

Founded in 2012
San Francisco, California, USA
15 employees (12 in marketing)

Traffic Signals

Monthly Visitors
81.8K
Traffic Source Mix
Search
36.9%
Direct
52.7%
Referral
8.5%
Social
1.5%
Paid
0.3%

Headcount Trend

Current headcount: ~15

Marketing Team

Marketing Team Size
4 (27% of company)
Marketing Roles Posted (Last 30 Days)
3