Director, Client Experience (Paid Media)

Chicago, IL (Remote)

$95K/yr – $140K/yrDirector/Executive8+ years expFull time

Posted 2 months ago

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Job Summary

Drive day-to-day healthcare media strategy and client leadership with cross-channel planning and data-driven recommendations.

  • 8+ years in digital media planning/activation; healthcare, pharma, or B2B preferred
  • Must-have: 2+ years of progressive leadership with direct or indirect team management

Job Description

Responsibilities

  • Lead day-to-day media strategy and client management across a portfolio of mid-size healthcare accounts
  • Oversee the development of audience-first, cross-channel paid media plans aligned to brand and business objectives
  • Translate research, audience insights, and performance data into actionable planning recommendations
  • Partner with Activation, Analytics, Creative, and Advertising Account teams to ensure integrated execution across workstreams with our full-service clients
  • Guide budget allocation, deliverable development, and campaign planning with a focus on quality, efficiency, and business impact
  • Work with Analytics teams to measure campaign performance and marketing ROI, identifying optimization opportunities and communicating clear implications and next steps to clients and activation teams
  • Build strong client relationships through proactive communication, thoughtful consultation, and consistent delivery excellence
  • Manage and mentor junior team members, providing oversight, feedback, and workload direction
  • Navigate complex stakeholder environments with professionalism, sound judgment, and strong collaboration skills
  • Contribute innovative thinking, test-and-learn strategies, and forward-looking recommendations that improve client outcomes

Requirements

  • 8+ years of experience in digital media planning and activation; healthcare, pharma and/or B2B experience strongly preferred
  • 2+ years of progressive leadership experience, including direct or indirect team management
  • Deep experience with cross-channel and HCP/DTC media planning
  • Experience across omni-digital channels; experience with traditional media channels (print, OOH, linear TV, radio) is a plus
  • Strong understanding of audience segmentation, targeting, media research, and planning tools as well as the willingness and ability to learn internal proprietary tools
  • Fluency in media measurement, campaign reporting, and ROI-focused decision-making as a strategic partner to Analytics teams
  • Ability to synthesize data into strategic recommendations
  • Experience partnering with Activation and Analytics teams to produce meaningful performance reporting
  • Ability to communicate effectively with senior-level clients and cross-functional stakeholders
  • Excellent organizational, prioritization, and project management skills

Nice To Have

  • A strategic thinker with a strong data-driven mindset
  • A proactive and solutions-oriented client leader
  • Comfortable managing multiple priorities in a fast-paced environment
  • A collaborative team player who leads with accountability and clarity
  • Adaptable and energized by change
  • Motivated by Real Chemistry’s values: Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I”

Benefits

  • Comprehensive benefit program and perks, tailored to your region
  • Office snacks to keep you running all day long
  • Generous holiday and paid time off
  • Options for private medical, dental, and vision plans
  • Support in saving for the future
  • Mental wellness coaching and support
  • Access to more than 13,000 online classes with LinkedIn Learning
  • Real Hybrid and Regional Teams (Real HART) approach enabling in-person collaboration when needed
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Real Chemistry

3.2 Glassdoor

Real Chemistry drives the commercial success of healthcare companies by creating AI-powered, idea-driven healthcare experiences with the customer at the center. Over 2,000 experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be.

Founded in 2001
New York, New York, USA
2.5K employees (648 in marketing)
44% recommend to a friend
44% CEO approval

Traffic Signals

Monthly Visitors
53.9K
Monthly Google Ads Budget
$1.4K
Traffic Source Mix
Search
27.3%
Direct
53.5%
Referral
5.9%
Social
12.5%
Paid
0.7%

Headcount Trend

Current headcount: ~2.5K

Marketing Team

Marketing Team Size
461 (18% of company)
Median Career Experience
14 years
Median Tenure
6 years
Marketing Roles Posted (Last 30 Days)
28

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