Digital & E-Commerce Strategy Manager at AccorHotel | New York, USA | $85K/yr – $90K/yr

Digital & E-Commerce Strategy Manager

New York, USA (On-site)

$85K/yr – $90K/yrSenior Level3+ years expFull time

Posted 4 months ago

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Job Summary

The role focuses on leading digital and e-commerce strategy, ensuring brand-aligned content, and driving performance across websites and partner platforms. It requires collaboration with cross-functional teams and strong analytical oversight to optimize guest journeys and revenue. The requirements emphasize experience in digital marketing or e-commerce, preferably in luxury hospitality, with on-site availability.

Job Description

Responsibilities

Digital & E-Commerce Strategy
Lead the strategic management of e-commerce and digital platforms to drive qualified traffic, conversion, and revenue
Ensure accuracy, consistency, and brand alignment across all digital touchpoints
Identify opportunities to enhance the digital guest journey through usability, content optimization, and performance insights
Partner with cross-functional teams to develop and execute digital initiatives aligned with business priorities
E-Commerce Oversight: Support the planning and execution of digital merchandising and ecommerce site content to drive conversion and revenue, including homepage strategy, collection launches, gifting features, and email marketing.
Business Analysis: Partner with the Retail Team to monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Operations Team
Website & Content Management
Oversee content development and updates across brand websites, including hotel, dining, events, and experiential pages
Ensure all digital content reflects Fairmont brand standards, storytelling principles, and luxury positioning

Requirements

Bachelors degree in Marketing, Communications, Business, or related field preferred
Minimum of 3–5 years’ experience in digital marketing or e-commerce
Experience within luxury hospitality or premium lifestyle brands strongly preferred
Flexibility to work varied hours based on business needs
On-site presence required (remote work not applicable)
Must be legally authorized to work in the United States