Responsibilities

• Implement and manage digital advertising campaigns to ensure accurate impression, performance, and revenue delivery
• Proactively monitor and analyze campaign performance, recommend, communicate and make optimizations to hit customer goals for all managed campaigns, including direct and programmatic
• Oversea Campaign Management teams to ensure timely collection of creative assets, target lists, and other client deliverables to ensure timely and accurate campaign starts.
• Understand customer KPIs and monitor for success, optimizing and ensuring effective campaigns, so renewals are high.
• Proactively work with internal data analytics and reporting to recommend campaign improvements and optimizations to Account Managers and clients.
• Maintain pre and post-launch QA process for all ads (3rd Party tags, creatives), assuring that all ads meet creative specs, and are tracked properly
• Communication and engagement with a variety of internal and external stakeholders
• Support post-sales efforts with Account Management team, (your team is involved in post sales execution from closing opportunities in Salesforce, to campaign/product set-up and execution, to handling revision orders, etc.)
• Assist Finance with internal and third-party delivery reporting to ensure proper revenue reconciliation

Requirements

• 4-7 years in a digital ad operations roles and/or customer success roles, and at least 2-3 years of management experience running small or medium sized teams.
• Experience in ad trafficking, ad operations and/or advertising agency digital media buying and planning
• Knowledgeable and experienced with AppNexus/Xandr, DoubleVerify/Ad-Juster, IAS, Native Ad servers; knowledge of other third-party ad operations and ad server tools is a strong plus
• Understanding of advertising industry, media buying/selling – pharmaceutical experience a plus, but not required
• Expertise in standard Microsoft Office programs
• Bachelor’s (Required)
• Advertising Operations: min 3 years required
• Customer Success: min 3 years required

Preferred

• pharmaceutical experience a plus, but not required
• People pleaser personality focused on quality and customer service as well as continuous improvement
• Adaptable and eager to learn

Benefits

• 401(k) with profit sharing
• Health, Dental, and Vision Insurance (50% company contribution)
• Life Insurance and Referral Program
• 15 PTO days + 7 paid holidays + your birthday off