Responsibilities

• Maintain an average of 97% or higher organic client retention while completely owning client satisfaction.
• Hold and document monthly results meetings with a minimum of 90% of the client base. Meetings must be Zoom recorded, have a confirmed CFS number with context, and run 25+ minutes.
• Ensure all clients are implemented properly and set up for success by assisting or leading sitemap and strategic kickoff planning.
• Collaborate with internal departments (Content, Creative, Web, and SEO) to ensure deliverables are on track and aligned with client expectations.
• Serve as the liaison between Partner Success Managers and the delivery team to support cohesive communication.
• Maintain 100% account page ownership to ensure internal visibility into client history, objectives, and progress.
• Monitor key performance indicators (traffic, conversions, engagement) and provide recommendations to adjust campaign strategy based on performance insights.
• Stay informed on industry trends, digital platforms, and technology advancements to inform client conversations and internal planning.
• Support AR collection and billing by ensuring all approvals are in place by the 15th of each month.

Requirements

• 1-3 years account management experience preferred.
• Willingness to enhance SEO knowledge by playing the SEO Strategist role for a minimum of 60 days.
• Bachelor’s degree in marketing, communications, or related field.
• Strong written and verbal communication skills, understanding of SEO, creative writing skills, and a sophisticated understanding of digital trends and how to execute within them.
• Strong organizational skills, work ethic, and ability to hit deadlines.
• Ability to effectively collaborate and excel in a team environment.
• Demonstrate emotional intelligence and exhibit professional demeanor and appearance.
• An eye for details from design to execution while demonstrating a customer-first approach.
• Be a strategic thinker, be able to anticipate and resolve problems before they arise.
• Understanding of WordPress and how to upload content and deliver basic changes.