Customer Growth Strategy Principal Director | Communications, Media, and Technology

New York City, NY (Unknown)

$151K/yr – $434K/yrSenior Level10+ years expFull time

Posted 2 days ago

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Job Summary

Own and coordinate cross-functional growth programs for CMT clients, turning bold visions into actionable roadmaps and leading multi‑team efforts to deliver measurable outcomes.

  • Define and drive holistic growth strategies across brand, business, product, marketing, commerce, and service
  • Lead and coach cross-functional teams to execute high-impact initiatives
  • Develop thought leadership and build client relationships to generate ongoing opportunities

Job Description

Responsibilities

  • Partner with CMT clients to define and deliver holistic growth strategies that span brand, business, product, marketing, commerce, and service.
  • Embed deeply with client leaders and Accenture account teams to originate new opportunities for growth, both for our clients and for Accenture Song.
  • Translate bold growth visions into executable roadmaps and operating models aligned to customer needs and business performance.
  • Identify and prioritize value creation opportunities based on evidence, impact potential, and scalability, and oversee execution to ensure tangible outcomes.
  • Lead cross-functional teams, providing oversight and coaching to deliver on high-impact growth initiatives.
  • Develop and publish thought-provoking points of view on future industry trends, growth levers, and customer behaviors, packaging insights in ways that drive market conversations and sales opportunities.
  • Build strong partnerships across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions.

Requirements

  • 10+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles.
  • 10 years of experience originating, shaping, and closing new opportunities within client accounts.
  • 10 years of experience delivering strategies that create measurable business outcomes in the CMT industry (revenue growth, customer relevance, cost efficiency, market share gains).
  • 10 years of experience leading and overseeing teams, managing multiple workstreams, and driving client engagement at senior levels.

Preferred

  • Strategic thinker who can communicate complex ideas in clear, compelling ways.
  • Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends.
  • Comfort with value realization, business case development, and financial impact tracking.
  • Strong analytical, facilitation, and executive communication skills.
  • MBA or advanced degree in innovation, strategy, or related field a plus.
  • Experience developing and commercializing thought leadership that shapes industry agendas and client demand.
  • Ability to build long-term trusted client relationships and act as an embedded partner.
  • Understanding of AI/ GenAI
  • Skilled facilitator of workshops and executive sessions, with a proven ability to align diverse stakeholders around bold agendas.

Benefits

  • Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture
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Accenture

3.8 Glassdoor

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:- Use common courtesy and be respectful of others.- Create your own original content and avoid content that you know to be fraudulent.- Never repost someone else's copyrighted work, unless you have permission.- Never post personal, identifying, or confidential information.We reserve the right to delete comments or posts we deem to be:- Profane, obscene, inappropriate, offensive, abusive material.- Spam, repeated comments and commercial messages and personal advertisements.- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.- False, inaccurate, libelous, or otherwise misleading in any way.

Founded in 1991
Dublin 2, County Dublin, IRL
648K employees (14,603 in marketing)
77% recommend to a friend
80% CEO approval

Traffic Signals

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12.1M
Monthly Google Ads Budget
$53.3K
Traffic Source Mix
Search
21.8%
Direct
64.3%
Referral
9.6%
Social
3%
Paid
1.1%

Headcount Trend

Current headcount: ~648.4K

Marketing Team

Marketing Team Size
8,724 (1% of company)
Median Career Experience
19 years
Median Tenure
7.7 years
Marketing Roles Posted (Last 30 Days)
12

Funding

Total Funding
$6M
Last Raise
$6M
Grant, 7 years ago

Funding History

  • Oct 2018
    Grant • $6M

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