Aire Serv

CSR/Dispatcher

Boca Raton, FL (Unknown)

$18/hr – $25/hrMid Level2+ years expFull time

Posted 2 months ago

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Job Summary

Own admin-to-sales workflow for a service business, keeping intake, scheduling, and cross-training running while supporting upsell efforts.

  • Operations & Admin: Manage incoming calls, scheduling, daily work assignment, and office processes including purchase orders.
  • Sales & Customer Service: Complete orders, follow up on customer issues, and pursue cross-sell opportunities with customers.
  • Team & Process Management: Coordinate cross-training and ensure consistent day-to-day operations with teammates.

Job Description

Responsibilities

  • Receive incoming calls in professional and courteous manner
  • Scheduling appointments
  • Assigning daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
  • Perform other duties as needed which may include cross-training in related positions

Requirements

  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Servicetitan experience 1 to 2 years

Preferred

    Benefits

    • 401(k) matching
    • Competitive salary
    • Paid time off
    • Benefits: Benefits package varies by location