CRM Operations Manager at Brightspeed | Charlotte, NC

Brightspeed

CRM Operations Manager

Charlotte, NC (Hybrid)

Salary Not AvailableManager2+ years expFull time

Posted 3 months ago

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Job Summary

Drive customized customer journeys in Marketing Cloud and optimize email programs using SFMC, collaborating across stakeholders to deploy data-driven campaigns.

Owns end-to-end email journey orchestration in Marketing Cloud; data extensions and dynamic content.
Must-have: 2+ years of SFMC experience with hands-on deployment.
Standout: Email deliverability optimization expertise and cross-functional collaboration.

Job Description

Responsibilities

Build customized customer journeys in Marketing Cloud through combined expertise in database management and data extensions.
Collaborate with stakeholders across the company to gather the necessary information needed to execute different types of customer-facing communications.
Responsible for the email platform optimization, acting as the subject matter expert for optimizing all email KPIs including inbox deliverability, data feeds, mobile metrics
Bring extensive experience in SFMC products
Complete technical production and deployment activities including but not limited to automated email campaign set-up, scheduling, testing, data architecture, tagging and deployment of one-time, recurring, triggered and dynamic content-driven campaigns inside SFMC

Requirements

2+ years of experience in SFMC products
Strong business acumen, excellent written and oral communication skills and extensive email marketing expertise
Demonstrated ability to manage multiple projects through prioritization, planning, and task delegation
Track record of delivering results and an ability to operate in both a long term strategic as well as short term tactical scope in a high-energy, fast-paced environment

Preferred

Marketing Cloud Certification strongly preferred
Bachelor’s Degree in Business Administration, Marketing, or related field

Benefits

We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer

Brightspeed

3.7 Glassdoor

We’re Brightspeed, a brand-new internet provider on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet. So, wherever you’re streaming, gaming or working, you’ll enjoy an uninterrupted experience.

Founded in 2022

Charlotte, North Carolina, USA

2.1K employees (68 in marketing)

brightspeed.com

67% recommend to a friend

67% CEO approval