
CRM Manager
Tripadvisor
Needham, MA (Remote)
New York, USA (On-site)
Posted 2 months ago
The other 99% submit and hope. You're about to do something different.
Drive the luxury CRM and loyalty program for Printemps New York, owning strategic lifecycle, segmentation, and omnichannel experiences to boost retention and cross-category engagement.
Founded in 1865 by Jules Jaluzot, the Printemps group is one of the top French names in fashion, luxury and beauty, with 20 department stores in France, including 4 affiliated stores. The Group is also active in the lifestyle sector, with 9 Citadium stores, and has become a formidable player in fashion e-commerce through Printemps.com, launched in 2020, Citadium.com, Place des Tendance, the e-boutique acquired in 2013, and Made in Design, the European leader in online sales of designer furniture and decoration, acquired in 2019.With over 3,500 brands and a total surface area of 180,000m2, the Group gathered 3,000 employees, all driven by a unique sense of service and whose expertise is one of the Group's cornerstones. It welcome 70 million visitors to its stores annually, over 20 million of whom visit Printemps Haussmann in Paris.Continuing its reinvention and acceleration, storied French luxury department store, Printemps, will open a new store in New York, marking the brand's first US initiative. Printemps will open in the historic 50-story landmark building at One Wall Street (1 Wall Street) in the rapidly changing Financial District. As the next chapter of its brand transformation, this Printemps store will be of a different scale, bringing a local approach and focusing on increased omnichannel and seamless experiences.

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