Responsibilities

• Guide narrative development for integrated campaigns across digital, print, experiential, and emerging channels
• Help establish and maintain brand voice standards that work across diverse audiences from mass-market retail clients to high-net-worth wealth planning clients
• Direct the creative process from brief to final execution, ensuring work meets both creative and regulatory standards
• Mentor creative talent and foster a culture of curiosity, craftsmanship, and continuous improvement
• Partner with legal, compliance, and risk teams to push creative boundaries within appropriate guardrails
• Present creative work to senior leadership and stakeholders with clarity and conviction
• Stay attuned to cultural trends, competitive positioning, and evolving client expectations in financial services
• Contribute directly to day-to-day work and large-scale campaigns as volume demands
• Lead a team of writers crafting campaigns that go beyond transactional language to build lasting client relationships
• Collaborate with the Creative Director – Design to concept alongside the design team and integrate words and visuals

Requirements

• 8+ years of creative experience, including team leadership and development of direct reports
• A strong portfolio — ideally in financial services, fintech, pharma, or other trust-driven industries where tone and clarity are paramount
• Proven ability to balance creativity with the constraints of regulated industries
• Knowledge of design fundamentals and how copy and design work together to tell a cohesive story
• Exceptional writing skills across formats and audiences, from social copy to long-form content
• Strategic thinking that connects business goals to creative expression
• A track record of attracting, retaining, and developing top creative talent
• Comfort presenting and defending work to stakeholders and leadership alike
• Understanding of how brand voice intersects with customer experience, product design, and business strategy
• A collaborative spirit that thrives in matrixed, cross-functional environments

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products