Content Strategy Director

Chicago, IL (Hybrid)

$130K/yr – $135K/yrDirector/Executive6+ years expFull time

Posted 2 weeks ago

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Job Summary

Own end-to-end content strategy for web projects, turning audits, taxonomies, and governance into repeatable publishing that aligns with business goals and user needs.

  • Content Strategy Ownership: Audit, gap analyses, taxonomies, metadata, and style guides to enable scalable content.
  • Channel & Governance: Develop distribution plans across channels and governance for legacy and new content.
  • Collaboration & Experience: Align with Creative, site navigation, labeling, and product knowledge to shape the content experience.

Job Description

Responsibilities

  • Ensure overall quality of content strategy work on all projects and accounts.
  • Building strategies for developing, implementing and managing compelling and well-organized content based on a thorough understanding of business objectives, user needs and industry best practices
  • Analyzing and assessing client’s digital content
  • Developing distribution plans for positioning content across multiple channels to drive desired business results
  • Drafting content publication and migration workflows, content models and governance plans
  • Producing all content strategy deliverables including content audits, gap analyses, taxonomies, metadata frameworks, style guides and page tables
  • Producing content classification and tagging systems
  • Collaborating with Creative Team members to determine the conceptual and copy direction of online initiatives, including setting guidelines for the editorial tone, style, and voice of all content
  • Collaborating on site navigation and content organization
  • Working with client to enhance, edit and reformat legacy and newly created content
  • Developing and sharing expertise on client products and services
  • Collaborating on content and site navigation labels
  • Interacting with project teams to understand business objectives and audience demographics
  • Developing content indexes and mapping documentation for the new experience
  • Articulating the value of content strategy to existing and new clients

Requirements

  • Demonstrated ability to lead content strategy across the entire web development process
  • A degree or diploma in library science, journalism, communications, English or a related field
  • Background in researching, writing and some project management
  • 6-10 years of Marketing/Communications experience in a Web-focused company or agency
  • Understanding of content management systems and strategies
  • Experience in developing SEO strategies
  • Ability to clearly and concisely communicate complex or demanding subject matter, either verbally or in written form
  • Ability to clearly and concisely communicate complex or demanding subject matter, either verbally or in written form
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Critical Mass

3.1 Glassdoor

Critical Mass is a team of 1,900 inspired folks based in 13 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Founded in 1996
Calgary, Alberta, CAN
1.8K employees (728 in marketing)
43% recommend to a friend
44% CEO approval

Traffic Signals

Monthly Visitors
30.3K
Traffic Source Mix
Search
46.7%
Direct
41.5%
Referral
6.8%
Social
3.9%
Paid
1%

Headcount Trend

Current headcount: ~1.8K

Marketing Team

Marketing Team Size
347 (19% of company)
Median Career Experience
10 years
Median Tenure
4.8 years
Marketing Roles Posted (Last 30 Days)
6

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