Community Manager at YunoJuno | USA

YunoJuno

Community Manager

USA (Remote)

Salary Not AvailableMid Level5+ years expContract

Posted 2 months ago

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Job Summary

Drive community management and engagement for a tech brand, shaping voice and coordinating cross-functional approvals.

Must-have: 5–8 years in community engagement with large consumer brands
Standout: Experience with Sprinklr and cross-functional collaboration
Standout: Ability to convert community sentiment into actionable content briefs

Job Description

Responsibilities

Ongoing Community Management & Moderation: Identify, vet and respond to community questions, comments, brand love and related opportunities on posts and in DMs within 24 hours; monitor for spam and negativity
Off-Channel Engagement: Implement audience engagement strategy, vetting guidelines and best practices through brand engagement with earned conversation
Community Extensions: Propose opportunities to foster more community interaction on content, such as pinned comments, polls, and interactive Stories, and amplify UGC & community trends (i.e. reseshares & stitches)
Community Advocacy & Feedback: Be the voice of the community to stakeholders, sharing community sentiment updates & providing insights for reactive content briefs
Cross-Functional Partnership & Approvals: Collaborate with internal teams and with agency partners to develop & execute community approaches, guidelines and canned responses for product & feature launches, events and campaigns and seek approvals as needed
Community Strategy Stewardship: Help maintain my clients audience engagement strategy & guidelines, in alignment with brand standards, social strategies and cross-functional guidance
CM Tracking: Support community management tracking, tagging and reporting

Requirements

5-8 years of experience in community engagement; social media/channel management experience a plus
Experience at large consumer brands, ideally tech experience and/or interest in AI
Deep understanding of internet culture and norms across social platforms
Pulse on social conversation & can quickly learn our community
Ability to vet & assess content, creators and trends, with sound judgement on when & how to action
Collaborative and able to work well x-functionally
Detail oriented & highly organized
Experience with Sprinklr and native publishing to social media platforms

YunoJuno

4.0 Glassdoor

YunoJuno is the most trusted solution to find, hire, manage and pay contractors in 165+ countries. Our platform, complete with an elite marketplace of 100,000+ industry vetted contractors, combines a Freelancer Management System with integrated sourcing, reducing costs, accelerating hiring times, and protecting against misclassification.🤩 100k+ skilled freelancers and contractors🤝 12k+ clients 🌎 165+ countries 💰 £1bn+ payments made globally 💻 250,000+ bookings 👏 98% positive feedbackNo more juggling between messy spreadsheets, outdated systems, or pricey outsourced processes, YunoJuno consolidates everything into an all-in-one platform bringing HR, Hiring Managers, Finance and Legal teams to one place.Connecting the best creative and tech freelancers with the world's most innovative companies, we’re driven by a single mission: to unlock the true potential of flexible talent. Explore the platform for free or book a demo today!

Founded in 2012

London, England, GBR

95 employees (22 in marketing)

www.yunojuno.com

74% recommend to a friend

83% CEO approval