Responsibilities

• Monitor, engage with, and moderate gaming communities across Discord, Reddit, Steam, and other relevant community platforms
• Work with cross-functional teams to ensure game updates, including patches, brand and editorial news, esports news, and announcements, are posted on time, while monitoring and reporting player feedback to stakeholders
• Act as the community voice for Warner Bros. Games when posting patch notes or updates for our titles
• Identify potential community moderators and community ambassadors within verified channels
• Assist in training studios on moderation processes, volunteer moderator and Ambassador programs, engagement incentive programs, and escalation processes for future titles
• Identify and report on player sentiment using in-house tracking tools, working closely with platform representatives to ensure community channels are in top-notch condition
• Create and execute player-focused community programs that tie into broader social and brand marketing beats
• Support multiple premium console and free-to-play titles

Requirements

• A minimum of four years’ experience in gaming community management or forum management, with AAA title management preferred
• Knowledge of gaming community ecosystems and platforms, particularly Discord and Reddit, as well as brand communications and social media
• Analytical skills in tracking community metrics, including player sentiment
• Interpersonal, oral, and written communication skills across multiple departments
• Self-motivation and initiative; impeccable time management, organization, and prioritization
• Experience with cross-functional team coordination

Preferred

• An avid gamer
• A passion for and familiarity with brand communications and marketing is a plus

Benefits

• health insurance coverage
• an employee wellness program
• life and disability insurance
• a retirement savings plan
• paid holidays and sick time and vacation