Responsibilities

• Answer community and customer questions across Discord and social channels.
• Collect useful feedback, route bugs and support issues internally, and keep FAQs/resources up to date.
• Manage the Fleet Captains referral program: keep captains engaged, help them promote comma, and find ways to increase referrals and device sales.
• Research and reach out to relevant YouTube creators in cars, tech, and driver-assist; build relationships and convert strong fits into Fleet Captains or referral partners.
• Keep outreach, feedback, and follow-ups organized. Use AI tools to move faster on research, lists, drafts, and follow-ups.

Requirements

• You are a clear communicator, extremely responsive, organized, and good at maintaining relationships.
• You are comfortable doing online research and reaching out to people you do not already know.
• You can spot a problem, find the right internal owner, and follow through.
• You are comfortable using AI tools to work faster without losing good judgment or a human voice.

Preferred

• Bonus if you are interested in cars, tech, YouTube, or online communities.

Benefits

• Health/Dental/Vision
• Office gym and workout classes
• Company car
• Chef-prepared lunch and dinner