Community Manager (Social Media) at Arcaea | Boston, MA | $70K/yr – $90K/yr

Arcaea

Community Manager (Social Media)

Boston, MA (Hybrid)

$70K/yr – $90K/yrMid Level2+ years expFull time

Posted 3 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own social community management and creator engagement for a fast-moving beauty brand, shaping brand voice, crisis awareness, and influencer collaboration across Instagram, TikTok, and YouTube.

Own community conversations: respond, moderate, escalate when needed, and protect brand safety.
Content and creator operations: publish, capture, edit short-form video, coordinate gifting, and organize assets.
Insights and collaboration: monitor sentiment, identify trends, and inform marketing, product, and CX decisions.

Job Description

Monitor, moderate, and respond to comments and direct messages across Instagram, TikTok, YouTube, and other social platforms.
Foster a warm, engaging, and premium brand experience through thoughtful community interactions.
Partner closely with Customer Experience to ensure timely and seamless responses to customer questions and concerns.
Identify opportunities to surprise and delight community members through authentic engagement.
Monitor brand mentions, creator content, and cultural conversations to identify emerging trends, feedback, and opportunities.
Exercise sound judgment in determining when conversations should be engaged with, escalated, or left unanswered.
Escalate sensitive issues—including legal concerns, safety issues, viral misinformation, media inquiries, or potential crises—to the appropriate team.
Maintain community standards by removing spam or inappropriate content.
Report on community sentiment and recurring themes to inform marketing, product, and customer experience.
Publish and schedule content across Instagram, TikTok, and YouTube.

2–5 years of experience in community management, social media, content creation, or a related role.
Exceptional written communication skills with a strong sense of brand voice.
Excellent judgment and emotional intelligence.
Naturally empathetic with the ability to navigate a wide range of consumer interactions thoughtfully.
Strong understanding of community moderation best practices.
Deep familiarity with Instagram, TikTok, YouTube, and internet culture.
Comfortable filming and editing short-form video using an iPhone and tools like CapCut.
Highly organized with exceptional attention to detail.
Comfortable working in a fast-paced startup environment where priorities evolve quickly.
Passionate about beauty, fashion, culture, and consumer brands.

Experience working with founder-led or celebrity brands (Preferred).
Experience using community management or social scheduling platforms (Preferred).
Background supporting influencer or creator partnerships (Preferred).

Arcaea

Arcaea (Ar-kay-uh). We're on a mission to build a new foundation for the beauty industry where biology as the creative tool for self-expression. We're growing new ingredients and product experiences for beauty through technology that includes DNA sequencing, biological engineering, fermentation and more. By culturing industry-leading, safe, and sustainable ingredients, we intend to create a new supply chain for the industry that does not rely on petrochemicals or on harvesting and depleting natural resources while making products that can deliver new functionality and performance across skincare, bodycare, haircare, and aesthetics. Arcaea was incubated on the Ginkgo Bioworks platform under the working title Kalo.

Founded in 2021

Boston, Massachusetts, USA

27 employees (5 in marketing)

www.arcaea.com