Commercial Operations & Marketing Intern at Ginkgo Bioworks Inc. | Boston, MA | $51K/yr – $56K/yr

Ginkgo Bioworks Inc.

Commercial Operations & Marketing Intern

Boston, MA (Hybrid)

$51K/yr – $56K/yrIntern/New GradInternship

Posted 2 months ago

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Job Summary

Drive storefront content and messaging with a strong bias toward quick wins in education and discovery, while owning pipeline-ready demand flow for science customers.

Content and Messaging Ownership: SEO/AEO optimized product pages, blogs, and technical notes aligned to pharma/biotech and AI-driven protein screening buyers.
Channel and Campaign Focus: Email, social, and conference assets with clear performance feedback to iterate quickly.

Job Description

Responsibilities

Sales & Marketing Support: Content Coordination - Assist in updating product descriptions, technical specs, application notes, and blog content on the Reagents storefront to improve user experience and discoverability through SEO (search engine optimization) and AEO (answer engine optimization) for AI-powered search like ChatGPT, Claude, Perplexity, and Google AI Overviews.
Positioning & Messaging - Help develop positioning and messaging for specific product lines (e.g., cell-free protein synthesis, PichiaWorks, enzymes) tailored to pharma and biotech R&D, academic and research labs, and tech bio / AI-driven protein screening customers.
Lead Generation - Research and identify potential customers in academia, biotech, and AI-driven discovery companies who would benefit from Ginkgo’s specialized kits and reagents.
Campaign Execution - Help build and track email marketing campaigns, social media outreach, and conference materials targeting the scientific community; report on performance and iterate.
Order Oversight - Monitor the e-commerce backend (e.g., Shopify/ERP) to ensure orders are processed accurately and move through the system without bottlenecks.
Logistics Coordination - Work closely with product operations and shipping teams to ensure cold-chain requirements are met and shipments are dispatched on time.
Inventory Tracking - Assist the product manager in monitoring stock levels of high-demand kits and reagents to prevent out-of-stock scenarios and inform reorder planning.
First-Line Support - Act as an initial point of contact for customer inquiries regarding order status, shipping timelines, and basic product questions.
Technical Troubleshooting - Coordinate with internal scientists to get answers for more complex technical questions and ensure customers receive timely, accurate responses.
Feedback Loop - Proactively reach out to customers post-purchase to gather feedback on product performance, unboxing, and overall experience, and feed insights back to product, science, and operations teams to drive future improvements.

Requirements

Current enrollment in an undergraduate, master’s, or PhD program in a technical or science-related field (e.g., biology, biochemistry, molecular or cell biology, bioengineering, synthetic biology, or a related discipline)
Demonstrated interest in exploring marketing, sales, commercial operations, or customer success as a career path—through coursework, a minor or double major in business/marketing/operations, club involvement, prior internships, or self-directed projects
Comfortable working with digital tools—e-commerce platforms, CRM systems, and basic data analysis in Excel or Google Sheets
Exceptional written and verbal communication skills, with the ability to write professionally and clearly to a scientific (including PhD-level) audience
Entrepreneurial, problem-solving mindset—happy to jump in and figure out why a package is stuck in customs or how to better explain a protocol to a customer
Strong analytical skills, with an ability to independently develop fact-based and informed opinions from customer, market, and operational data
Eagerness to learn quickly in a fast-paced environment and enthusiasm to be a part of Ginkgo’s mission

Nice to Have

Prior coursework, research, or internship experience in molecular or cell biology, bioengineering, or synthetic biology
Prior exposure to marketing, communications, business development, sales operations, customer success, or e-commerce roles—through internships, student organizations, or coursework
Familiarity with reagent workflows used in protein expression, enzyme applications, cell-free systems, or AI-driven protein screening
Working knowledge of SEO and AEO best practices—including keyword research, on-page SEO, structured data/schema, and content optimization for AI answer engines (ChatGPT, Claude, Perplexity, Google AI Overviews)
Hands-on experience with e-commerce platforms (e.g., Shopify), CRM tools (e.g., HubSpot, Salesforce), or SEO/AEO tools (e.g., Google Search Console, Google Analytics, Ahrefs, SEMrush, Clearscope)
Strong PowerPoint and Excel skills
Understanding of synthetic biology, drug discovery and development, or the broader life sciences tools market

Benefits

stock awards
a comprehensive benefits package including medical, dental & vision coverage
health spending accounts
voluntary benefits
leave of absence policies
401(k) program with employer contribution
8 paid holidays in addition to a full-week winter shutdown
unlimited Paid Time Off policy

Note: The Ginkgo Bioworks Early Talent program is open to students who will return to their degree programs upon completion of their employment at Ginkgo.

Ginkgo Bioworks Inc.

3.1 Glassdoor

Ginkgo Bioworks builds the tools that make biology easier to engineer for everyone. We offer autonomous laboratories that replace manual laboratory work with robotics in the lab, greatly improving the productivity of scientists. Ginkgo's in-house autonomous lab is also available as a "cloud lab" through our Datapoints and Solutions contract research services.

Founded in 2009

Boston, Massachusetts, USA

559 employees

www.ginkgo.bio

30% recommend to a friend

35% CEO approval