Research Quest Marketing Intern
University of Utah
Salt Lake City, UT (Remote)
In-housePart-timeIntern/new grad
2 hrs ago
Client Services Representative (IN- PERSON)
Louisville, KY (Hybrid)
$0K/yr – $0K/yrEntry Level1+ years expFull time
Posted 3 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Drive client-service delivery as a full-time Client Service Representative in Cincinnati/Louisville, coordinating orders and cross-functional work with Account Managers and production.
- Own daily client order processing and coordination with Account Managers and production.
- Must-have: 1 year client service experience and strong MS Office skills.
- Standout: Hybrid on-site role with responsibilities across Sales, production, and client relationships.
Job Description
Responsibilities
- Provide excellent service and build relationships with our clients by assisting Account Managers, the Sales team, and other departments to maintain exceptional delivery of services and products.
- Provide client assistance to assigned client base by phone, written correspondence and/or in person as required or requested.
- Communicate and provide assistance to production personnel to ensure timely and correct processing of client job orders.
- Attend daily operations meeting to monitor and provide information essential to the processing of client job orders.
- Assist Account Managers and Sales Executive with client relations before, during and after sales.
- Maintain open communication with Account Manager and Sales Executive regarding the daily production schedule of activities as well as informing them on issues regarding clients.
- Consults independently with clients regarding design and processing of mail piece within an established timeframe.
- Process and enter incoming job orders for assigned client base and new prospect clients.
- Monitor and follow-up on client job order processing with production personnel.
- Sign-off and approve production job packets for order processing.
Requirements
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years of experience in client services or administrative area; or equivalent combination of education and experience
- Experience: 1 year (Preferred)
- Proficient in Microsoft Office, with emphasis on Excel, Word, and Outlook
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Preferred
- 1 year client service experience (preferred)
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Benefits
- Competitive Pay
- Clean and Climate Controlled Facility
- Health, Dental and Vision Insurance; Life Insurance; 401(K)
- Career Development/Mentorship Opportunities
- Quick and Steady Advancement
- United Direct Solutions formerly known as United Mail named Best Workplace 2020 by Printing Industries of America
- United Direct Solutions formerly known as United Mail has 40 Years of Commitment to Employees
