BS LLC | Branding, Strategy, & Marketing Agency

Client Operations (Marketing & Revenue)

Cincinnati, OH (On-site)

Salary Not AvailableMid LevelFull time

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive client success by owning kickoff calls, follow-ups, and recurring-account priorities to guard revenue and alignment.

  • Own kickoff calls, recap notes, and Monday priorities for recurring accounts.
  • Must-have: presence and ability to deliver concise, clear updates.
  • Standout: coordinates client needs with technical specialists and owns form logic and lead timing.

Job Description

Responsibilities

  • The rhythm. You own the calls, the recaps, and the priorities for Monday morning.
  • The build. You don’t wait for a leak. You set up the follow-up logic and reporting views before the campaign launches.
  • The revenue. You spot signs of a stalling project or a silent client before it becomes a commercial problem.
  • The team. You tell our technical specialists what to build based on what the client needs today.
  • The integrity. You perform the manual checks that keep tracking and attribution accurate across the stack.
  • You are a lead point of contact for our recurring accounts.

Requirements

  • You aren’t a developer, but you know your way around a CRM or a CMS without a manual.
  • You are technical enough to be dangerous on the platforms, but your real skill is in the room.
  • Presence. You have a mature way about you. You know how to handle the silence in a meeting, how to deliver a “no,” and how to make a client feel handled without putting in effort.
  • Systems literacy. You can jump into a tool and verify a setup yourself. You value the person over the technical, but you have enough depth to be useful in the software.
  • Nouns over abstractions. You don’t talk about “alignment.” You define who owns the form logic and when the first lead hits the database.
  • Clarity. Your updates are short and accurate. You don’t hide behind adjectives.

Preferred

  • Presence. You have a mature way about you. You know how to handle the silence in a meeting, how to deliver a “no,” and how to make a client feel handled without putting in effort.
  • Nouns over abstractions. You don’t talk about “alignment.” You define who owns the form logic and when the first lead hits the database.
  • Systems literacy. You can jump into a tool and verify a setup yourself. You value the person over the technical, but you have enough depth to be useful in the software.
  • Clarity. Your updates are short and accurate. You don’t hide behind adjectives.