Casino Retention Coordinator

Jersey City, NJ (Hybrid)

$55K/yr – $75K/yrMid Level

Posted 4 weeks ago

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Job Summary

Own the end to end promotions engine from concept to launch and align with CRM, social, and compliance to drive on-brand player engagement.

  • Promotion planning to execution across Bally’s brands with audience tailoring.
  • Collaboration with CRM Leads and Social teams to sync on-site and social activation.
  • Documentation, templates, and governance to keep rules up to date.

Job Description

Responsibilities

  • Dream up and deliver monthly promotional plans that are creative, on-brand, and results-driven
  • Help maintain distinct promotional strategies across Bally’s brands
  • Present promotional structures, mechanics, timelines, and projected costs
  • Brief compelling copy and visuals to our Marketing Design & Development Team
  • Collaborate closely with CRM Leads to align promotions with wider marketing activity
  • Tailor campaigns to different player audiences and behaviors
  • Partner with our Social Media team to ensure promotions shine on-site and socially
  • Build and maintain promotion rules and templates, navigating legal and compliance approvals
  • Analyze performance data to optimize and evolve future promotions
  • Keep promotional mechanics, documentation, and templates organized and up to date
  • Stay ahead of market trends to anticipate player and business needs
  • Take new promotional ideas from concept to launch
  • Jump into additional projects as the business grows and evolves
  • Perform related tasks and project work as required by the business

Requirements

  • You live and breathe the Casino gaming world and can navigate CRM like it’s second nature
  • You’ve got marketing magic and a knack for creating campaigns players can’t get enough of
  • Project and campaign planning? You’ve got it down to a science
  • You’re comfortable juggling CRM systems and campaign management tools like a pro
  • Task management tools like Excel, Monday.com, JIRA, and Third-Party Promotional Tools
  • Super organized, self-driven, and proactive, you can set your own deadlines and crush them
  • Bachelor's degree in marketing, Business, Communications, or related experience in the Gaming Industry
  • Possess experience in creating and managing promotions
  • Have experience working with task management tools (Excel, Monday.com, JIRA, Confluence, etc.)
  • iGaming or customer engagement experience is a plus

Preferred

  • iGaming or customer engagement experience is a plus
Bally's Interactive logo

Bally's Interactive

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play.Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet Sportsbook, Vera&John, Virgin Games and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Founded in 2021
Providence, Rhode Island, USA
1.3K employees (159 in marketing)

Traffic Signals

Monthly Visitors
11.1K
Traffic Source Mix
Search
31.2%
Direct
49.8%
Referral
10.5%
Social
6.6%
Paid
1.6%

Headcount Trend

Current headcount: ~1.3K

Marketing Team

Marketing Team Size
78 (6% of company)
Median Career Experience
9 years
Median Tenure
2.9 years
Marketing Roles Posted (Last 30 Days)
1

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