Responsibilities

• Serve as the primary point of contact for clients following contract execution.
• Take over client relationships from the sales team and ensure a smooth onboarding process.
• Build strong, long-term relationships with clients and maintain a high level of client satisfaction.
• Manage client expectations regarding campaign timelines, performance, and deliverables.
• Conduct regular performance reviews and status updates with clients.
• Identify opportunities for account growth and renewal.
• Coordinate campaign launches with internal scheduling and operations teams.
• Ensure all campaign assets, targeting requirements, and technical specifications are received and approved.
• Oversee the setup and execution of: CPA campaigns CPC campaigns Dedicated email campaigns Newsletter sponsorships Other performance marketing initiatives
• Monitor campaign pacing and delivery throughout the campaign lifecycle.
• Proactively identify and resolve delivery issues, performance concerns, or operational bottlenecks.
• Work closely with media buying, scheduling, and operations teams to maximize campaign performance.
• Track campaign delivery against agreed objectives and KPIs.
• Analyze campaign results and recommend optimization opportunities.
• Ensure campaign commitments are fulfilled and documented blind?; Prepare campaign reports and client-facing performance summaries.; Escalate issues internally when intervention is required to meet delivery targets.

Requirements

• 3+ years of experience in account management, campaign management, client services, or customer success.
• Experience in email marketing, digital advertising, lead generation, or media operations.
• Strong project management and organizational skills.
• Excellent client communication and relationship management abilities.
• Ability to manage multiple campaigns and priorities simultaneously.
• Strong analytical mindset with attention to detail.
• Experience working with performance-based advertising models such as CPA and CPC.
• Comfortable working in a fast-paced environment with multiple stakeholders.

Preferred

• Experience in financial marketing, investor acquisition, or capital markets-related campaigns.
• Understanding of email marketing operations and campaign scheduling.
• Familiarity with email deliverability, performance metrics, and audience targeting.
• Experience with CRM, reporting, and campaign management platforms.
• Background in agency account management, publisher operations, or ad-tech environments.

Benefits

• Competitive salary.
• Performance-based bonus opportunities.
• High level of ownership and client responsibility.
• Exposure to financial services, investor marketing, and digital media.
• Collaborative and entrepreneurial work environment.
• Opportunity to grow into senior client services or operations leadership roles.