Responsibilities

• Facilitate internal kickoffs.
• Contribute to and participate in client Quarterly Business Review meetings.
• Partner closely with the Account Management team in support of new or existing business, working closely with the pre-sales team, post-sales campaign management, performance, and evaluation.
• Maintain detailed account tracking of campaign activities
• Responsible and accountable for the management of the successful fulfillment and completion of all client contract deliverables within contract terms from Kick-off through campaign close. Ensure all client and internal compliance processes are followed.
• Minimize need for contract amendment/conversion/extension – Coordinate all required contract amendment processes, execution, and communications
• Forecast or confirm fulfillment timelines across campaign components for accurate revenue reconciliation
• Collaborate with internal stakeholders for optimal campaign performance
• Participate in assigned projects or initiatives that support new or enhanced products and services, process improvements or organizational changes
• Work independently with minimal supervision and operate with excellence.
• Create/maintain support docs including but not limited to screenshots, mockups, etc.
• Participate in client MLR review calls when needed

Requirements

• 3+ years of relevant work experience in pharmaceutical consulting, marketing, account management or Client Services
• Strong understanding of media buying terminology such as: CPM, CPUV, SOV, Standard IAB banner sizes, geotargeting, native, SEM, etc.
• Highly motivated individual who can work independently and prioritize work
• Excellent written, verbal, and interpersonal skills; customer service orientation
• Excellent organizational skills: ability to handle multiple tasks simultaneously and manage tasks to accomplish desired results
• Deliver or participate in training as required
• Demonstrated ability to work cross-functionally with multiple groups/departments, such as account management, operations, editorial, etc.
• Prioritize and respond to ad hoc requests from clients, client partners, and internal stakeholders
• A strong desire to continuously learn and improve themselves as well as processes, procedures and methods within their department.
• Attention to detail, time management and project management skills
• The position requires the use of several software tools for reporting and analytics.
• Experience with the following software applications/platforms is preferred: Microsoft Office Suite (Word, Power Point, Excel, Outlook), with extensive experience and high proficiency with Excel and PowerPoint
• Salesforce experience is a must
• Digital Advertising: 3 years (Required)

Preferred

• Salesforce experience is a must
• Microsoft Office Suite proficiency (Word, Power Point, Excel, Outlook) with extensive experience and high proficiency with Excel and PowerPoint
• Experience with Salesforce is a must
• Proficiency with Excel and PowerPoint